Customer Success Manager (Deployment)

Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.

We are excited to hire our next Customer Success Manager (Deployment) here at Neara. As our Customer Success Manager (Deployment), you will work on industry-changing projects, building the digital network model that is deployed to our customers, and work closely with sales, customer success, product and engineering to ensure customers are provided an exceptional onboarding experience. 

Our training is fast-paced, designed to bring you up-to-speed on our software along with our related processes. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become subject matter experts in our product, as such a background in GIS and Geospatial Engineering is preferred.

Some of the things you will contribute to:

• Meeting with customers at the completion of the sales cycle to kick-off the project build
• Defining the implementation stages and deliverables
• Executing project set-up and data ingest
• Building the model and respective deliverables required to complete the project 
• Performing configuration or customization required by the project scope
• Testing and providing final QA/QC of project deliverables before a client is ready to go live
• Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications
• Provide in-depth training to new and existing customers on the set-up and use of the model and model outputs
• Proactively communicating with internal teams, correcting and/or advising on operational issues within Neara’s systems 
• Reporting on project status to the customer stakeholders, and internal regional and international leadership 
• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

Some attributes we highly regard:

• Self-motivated, solutions-driven, detail-oriented, and organized
• Ability to communicate and collaborate with the broader Neara team
• Knowledge of and experience in managing complex software implementation projects
• Strong skills in GIS, including familiarity with LIDAR data interpretation
• Experience with LIDAR is highly advantageous
• Electric utility industry or GIS/CAD experience
• Transmission Design Software Experience highly advantageous
• Ability to perform basic coding tasks to support model development
• Programming experience is highly regarded but not required
• Experience with internal system learning and quality assurance processes
• Exceptional attention to detail and commitment to maintaining high standards of quality assurance
• Proficiency in cloud-based applications 
• Experience troubleshooting and resolving hardware and software issues
• Proficiency in building network models

Some of the benefits we have on offer: 

• Have a voice in a cooperative, team driven environment
• Competitive compensation package (including ESOP)
• Flexible hours and working arrangements 
• Significant opportunity for career development and acceleration
• Excellent PTO, Healthcare and 401K program