WHO WE ARE

NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative, and impactful, and we are passionate about creating the best gaming experiences for our players.

WHAT YOU'LL DO

As Director, Business Services in NCSOFT West’s Global Publishing organization you will lead efforts to build a multi-year global strategy for games operation. In this role you will guide the long-term decisions for NCSOFT’s western franchise operation and lead organizational growth. 

  • Provide product-level, consumer-level, and market-level trends, analysis, and research to help foster data-driven decision making across the organization.
  • Build, manage, and mentor a small team of direct reports
  • Develop best practices to evaluate and cultivate market knowledge and consumer behaviors, and using the relevant information, drive cross-team alignment on NCSOFT’s game portfolio and development priorities.
  • Establish corporate strategic, portfolio, and globalization planning principles and standards with clear definitions of risks and opportunities for live and in-development products.
  • Prepare strategic reports, translating complex data sets and findings into clear presentations for a wide audience.
  • Lead evaluation of products for western release and globalization.
  • Identify and communicate strategic recommendations across all aspects of the product, including overall product design, business model, launch support and service road mapping, and marketing.
  • Assist with forecasting product performance and guide creation of product goals for live market evaluation.
  • Work closely with corporate development and investment teams to identify unique opportunities, tech, products, and/or other industry innovations that are relevant to NCSOFT’s business goals and franchise growth.
  • Using data-driven insights and relevant market information, collaborate with senior management and executive teams to align NCSOFT’s strategy for games operation and growth

WHAT YOU'LL NEED TO BE SUCCESSFUL

  • Bachelor’s degree in computer science, mathematics, statistics, business, or a related field or an equivalent combination of education, training, and experience
  • 12+ years of experience in game development, game publishing, product management, and/or data analytics
  • 6+ years of experience working with data analysis and data visualization tools
  • Experience working with cross-functional teams
  • Experience leading teams and managing direct reports
  • Deep understanding of the video game industry across multiple platforms and genres
  • Strategic and creative thinking
  • Strong analytical and organizational skills
  • Proficient in Excel and PowerPoint
  • Familiar with SharePoint or other cloud repository sites
  • Proficient in Tableau or similar data visualization programs
  • Excellent written and verbal communication skills

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