NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers, with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same.

We are looking for a Director of HR Operations to lead all aspects of NCSOFT’s HR operations, with a focus on providing a best-in-class shared operational service throughout the company. In this role, you will lead, facilitate, and optimize the delivery of consistently excellent HR services in the areas of HR systems, on-boarding, processes, required training, performance management, benefits, compensation, risk management and compliance while streamlining processes and digital systems for employees. The ideal candidate brings a growth mindset and enjoys collaborating with their peers in a fast-paced environment.  


  • Manage and mentor HR Operations team to deliver excellence to their stakeholders; both internal and external.
  • Own, manage, and enhance HR systems, particularly HRIS and related systems for managing onboarding, compensation, benefits, and compliance.
  • Develop, manage, and execute compensation, benefits, and total rewards in close partnership with executives and HR Business Partner team.
  • Own all compensation processes and system and implementation around compensation, including regular updates against market comparable and new best practices
  • Partner with Legal on workforce-related compliance and policy matters
  • Strategize with the HR Business Partners Team on policy and HR practices and ensure HR transactional needs are met for the team
  • Maximize HRIS and other HR platforms to improve business insights and enable data-driven decision making.
  • Manage day-to-day HR operations of the business, including time off, contracts, systems, process, and compliance.
  • Working in collaboration with the HR Business Partner Team, design, recommend and implement HR operations processes, and policies so they can effectively scale with the company.
  • Drive and participate in the design of ADP solutions that meet business requirements and leverage investment in ADP and other HR systems.
  • Lead HR team software relationships, negotiating existing contracts, sourcing new vendors, and implementing new software as appropriate.
  • Strategize with benefit broker on annual renewal; negotiating rates and ensuring market competitive benefit programs for our employees.
  • Monitor new laws or regulations related to HR compliance and drive continuous process and program improvement.
  • Support Finance with annual audit requirements providing accurate records.
  • Lead annual 401(k) audit supporting timely remittance of audit documents.
  • With the help of benefit broker and providers, adhere to timing for annual 5500 and other filings necessary to assure compliance.
  • Manage employee data tracking and changes (via ADP Workforce Now and other systems) to ensure record keeping and reporting requirements are accurate and timely
  • Captures and conducts data analysis of HR and employee data, business trends, and results.
  • Manage employee data tracking and changes (via ADP Workforce Now and other systems) to ensure record keeping and reporting requirements are accurate and timely
  • Partner with HQ HR in Korea on the design and implementation of global HR programs and processes


  • 10+ years of experience in HR Operations with a demonstrated track record of driving improvements for the HR operations function and teammates
  • 5+ years of leadership experience as a senior HR leader managing and developing a team with and a track record of being a great mentor and hiring great people
  • Bachelor's degree; Masters in HR or MBA is a bonus
  • Strong understanding of ADP Workforce now and HR processes, with the ability to demonstrate, explain, and design ADP Workforce solutions to meet HR business requirements.
  • Experience launching and managing HR systems (payroll, benefits, analytics, etc.)
  • Demonstrable track record leading, and delivering high quality HR services across all disciplines to all levels of employees
  • Desire and ability to partner and collaborate closely with the larger HR team (HR Business Partners, Recruiting)
  • Superior interpersonal and communications skills (both written and verbal)
  • Ability to work independently and effectively in a fast-paced ever-changing environment, and juggle several projects with a flexible and positive outlook


  • Advanced degree (Masters, etc.) in related fields
  • Human resources experience in an entertainment, gaming or technology company
  • SPHR certification
  • Experience with ADP
  • Background in WA and CA employment law

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