NCSOFT is one of the leading gaming publishers in the world. At NCSOFT West, we manage the portfolio, initiatives and game services across the Americas, Europe, Australia and New Zealand. Together we operate many of the most successful and influential massively multiplayer online games in the industry, welcoming hundreds of millions of players daily into exciting living worlds for extraordinary adventures.

We are looking for an experienced Systems Administrator to join our team! The Systems Administrator is responsible for technical/functional support for all customer facing servers, primarily serving game-related functions.  As a Systems Administrator, you will join the live operations team to support the live operations of our game services.  This position requires a high level of technical knowledge and experience in the area of system administration, hardware and software configuration, and some networking.  This individual will be responsible for installing, maintaining, tuning, debugging, and performing the daily administration to keep environments optimally running.

RESPONSIBILITIES:

  • Perform technical troubleshooting and apply judgment to resolve complex issues
  • Backend application technical support for game systems: working with internal and external development studios to solve technical issues and working with all levels of the organization to ensure the smooth operation of their assigned products throughout the entire life cycle
  • Use and document all work in ticket tracking systems
  • Create documentation to support design and testing efforts (design specs, project plans, proposals, wiki entries, etc.)
  • Proactively work to improve supportability and stability of hardware and software services
  • Focus on infrastructure, preparation of game server and client, maintenance and administration of games developed in Korea and NCSOFT West
  • Facilitate communication between the development team, operations and various NCSOFT West teams to maximize efficiency and company success
  • Work with a team in multiple locations
  • Willingness to be on call (and respond) 24x7
  • Other duties may be assigned to meet business needs

REQUIREMENTS:

  • Bachelor’s degree in computer science or a closely related field preferred
  • 3+ years of experience in the game industry 
  • 3+ years of experience in datacenter operations or support
  • Strong knowledge of all aspects of systems administration including installation, system performance monitoring, process automation and advanced troubleshooting with Windows 2003/2008 /2012 platforms
  • Knowledge of IP networking including DNS, DHCP, LDAP, firewalls, IP routing, etc.
  • Excellent troubleshooting skills and ability to quickly isolate technical issues and escalate appropriately
  • Excellent systems design, implementation practices and approaches
  • Excellent documentation skills for system administration tasks and procedures
  • Excellent communication skills and the ability to work independently and as part of a team
  • Solid understanding of ITIL system admin processes, methodologies, tools, and best practices
  • Solid understanding of web-based applications, setup and support requirements
  • Familiar with relational database setup, configuration, and maintenance (MySQL/MS-SQL)
  • Self-motivated, flexible, and eager to constantly improve and expand skill set

PLUSES:

  • Linux experience
  • Experience working on a 24x7 Operations team with multiple remote datacenters

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