For our hospitality clients, getting and keeping profitable guests is tougher than ever. NAVIS is the leading direct booking platform for hospitality, with proven solutions that help Reservations, Revenue Management, and Marketing truly operate as one team and make more money. 

At NAVIS, our purpose is to unleash the potential of the people and the enterprises we serve. We know the importance of building the right team and we look for ambitious, positive team members who bring innovative solutions to all levels of NAVIS.  Don’t be fooled though, we are not perfect beings; we do our best and come to work every day to advance and support all our unique strengths and crush our business, team, and life goals together.

Role Overview

We are excited to hire an experienced Bilingual Reservation Sales Call Center Representative to support our Luxury clients in the hospitality industry through Inbound call services.  Our Luxury team caters to high-end resorts to deliver on Forbes and AAA expectations. The team is partnered with Forbes to be shopped internally as well as being exposed to Forbes shopped calls for our clients. Call Quality Scoring is part of the bonus structure for the team to deliver on the Luxury standards for call performance.

  • This is NOT timeshare sales.
  • There is NO cold calling involved.
  • You can make about $17 per hour on average after training with the base rate, commissions, bonuses, and incentives included, and well over $20 per hour on average after you've been with us for a year!
  • 20% of our Team Members earn $24 per hour or more with a base hourly rate + commissions, bonuses, and incentives included!
  • Paid training starts Monday, August 23rd.

Be part of an established, incredible Company to work for - we have been named on multiple "Top Workplaces" lists for NINE years running! 

NAVIS is honored and humbled to have been recognized as a "Top Workplace" by "The Oregonian" and the "Orlando Sentinel" for several years (and again in 2019).  

NAVIS is the only Unified CRM solution for hotels and vacation rental management companies. 

Top Three Outcomes for Year One

  1. Achieve proficiencies in assisting up to 75 Resorts
  2. Maintain consistent Call Quality to Forbes/Luxury Team standards
  3. Maintain internal peer relationships with a positive attitude and understanding of business needs.

What You’ll Do

  • Maintain Call Quality standards to meet NAVIS and Client expectations
  • Consistent and professional dialogue to anticipate guest needs while showcasing your sales skills to assist each unique caller in English and Spanish
  • Maintain performance metrics and goals as set by Department Leadership
  • Receive and embrace Sales Coaching and Training Opportunities

Position Location 

Remote US-based training and work location in the following geographic areas:

AR, FL, GA, ID, KY, MN, MO, NM, NV, NC, OK, PA (Allegheny County Only), SC, TX, UT, VA, WI

Work Schedule

We have multiple shifts available that include shift differentials for those employees working the Swing or Weekend shifts.

What You’ll Bring

  • High School diploma or equivalent
  • At least two (2) years of sales and/or hospitality industry experience
  • You are well-spoken, professional, polite, and correct manner, and uses language intelligently
  • You should have a positive can-do attitude, enjoy helping people, be confident in your abilities, and be an enthusiastic person!
  • Fluent in English to Spanish

People Describe You As

  • You are punctual, with a drive to learn and grow, articulate, sales-driven, flexible, and a team player.
  • You are accountable and you follow through with commitments.

Excited?!  Want to learn more? Apply Now!

At NAVIS, our Core Values are:

  • Golden Rule: I treat others as I want to be treated
  • Integrity: I am a person of my word and highly trusted
  • Innovation: I create solutions for difficult business problems
  • Performance: I am part of an ambitious team and my results matter
  • Attitude: I am a positive influence; I love my team and the work we do

NAVIS is an Equal Opportunity Employer (EOE)

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