This position will provide general day-to-day and operational assistance and support to the Senior Vice President, Retail operations (SVP). The incumbent will assist and support all retail program, plans and initiatives as proposed by the SVP of retail operations. In this capacity, the incumbent will ensure communications flows and coordination is maintained across departments and to all retail stores. A key function of this role is supporting documents management including updating and roll-out of documents and communiques relating to retail policies, standards and procedures.
Duties and responsibilities
Without limiting the generality of the foregoing, primary responsibilities of the Retail Operations Coordinator are to:
Champion the culture of NAC and a positive work environment.
Manage KPI reporting, including ad-hoc reporting to the retail and stores operations team.
Draft and assist with the communication flow across all retail brands and stores.
Keep abreast of all cannabis legislation's and policies across provinces and monitor news and announcements from provincial cannabis suppliers and regulators such as AGLC, LGCA etc.
Provide general administrative and operational support to the SVP of Retail Operations.
Support the SVP of Retail Operations with planning and organizing as it relates to meetings, follow-ups and any travel obligations.
Support ad hoc initiatives as directed by the retail corporate management team.
Retail Business Performance and Development:
Perform sales and KPI monitoring and reporting on a monthly, quarterly, and annual basis.
Coordinate and assist with special projects lead by the SVP of Retail Operations, Director of Retail and all involved stakeholders.
Maintain operational information in-store master database (store opening hours, management changes, store profiles, etc.)
Maintain and keep updated all relevant manuals including policies, procedures and standards.
Develop and maintain retail traction deck to stores and key retail stakeholders, keeping them apprised of KPIs, rankings and noteworthy events in the stores.
Maintain and update the shared retail communications calendar.
Coordinate the scheduling of all daily retail store operations, including but not limited to, inventory and cycle counts, store audits, marketing campaigns and other in-store functions.
Maintain store opening and closing checklists in coordination with cross-functional partners
Provide prompt resolutions for store inquires and loop in all relevant stakeholders.
Skills & Experience
Excellent and engaging communication.
Advanced project management skills with acute attention to details.
Demonstrated focus on analytics and strategic thinking.
Innovative problem solver who identifies, develops and implements processes to improve operating efficiency and effectiveness.
Demonstrated and proven strength for articulating objectives, scope and direction in a manner which delivers concrete collaboration and alignment.
Exercise excellent judgment in decision-making, problem solving, and ability to explain his/her perspective to others.
Ability to build rapport with multiple stakeholders and influence without authority.
Ability to tolerate a high degree of ambiguity, ability to work in highly dynamic, ever-changing environment.
Knowledge and expertise of cannabis products/accessories, cannabis regulations and policies.
Passionate and enthusiastic to be part of the foundational team that will drive the new Cannabis industry.
Working Environment & Travel
Office working environment
Some pan Canada travel may be required
Required Education and Experience
3-5 years’ experience of in retail operations and/or business
Excellent Excel Skills
Excellent Powerpoint Skills
Understanding of retail operations and tools is a definite asset
Bachelor's degree in business, management.
Statement on Diversity & Inclusivity
National Access Cannabis (NAC) provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.
NAC is professionally and personally committed to celebrating the rich diversity of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All of our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity enriches and empowers the lives of all people.
National Access Cannabis welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, National Access Cannabis will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.
The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
This is an evolving position as such, the job responsibilities and title may shift to reflect a change in requirements.
How to apply:
Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, without sponsorship.
If you are interested in this position and can clearly demonstrate that you meet the requirements defined in the job description, please put #I'mtheone on your resume in the top right corner, complete our online application form.
Message to Agencies
National Access Cannabis does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. We will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to National Access Cannabis employees is not welcome. Unsolicited referrals and resumes sent to National Access Cannabis are deemed gratuitous, and the company will not be obligated or bound in any way to pay any referral or other fee if a person referred to us from a source other than a candidate is hired.
Notwithstanding the foregoing, resumes will be accepted from approved vendors who have written agreements in place with National Access Cannabis, and then only to the extent such agreement covers a specified position and, if required by such agreement, the submission of resumes by the vendor has been authorized in writing by National Access Cannabis for such specified position. Any resume submitted in the absence of a signed agreement will become the property of National Access Cannabis and no fee shall be due for any candidate that may be subsequently hired.