We have created a culture based on our values and we want to hire people who feel a sense of ownership and responsibility to demonstrate that cannabis can enhance the lives of Canadians and their communities.
National Access Cannabis Medical (NACM) is a unique health care service provider that specializes in prescribing medical cannabis and provides members with ongoing education and care. We work alongside Health Canada and licensed producers to help qualifying patients gain access to their license, as well as provide resources and support on using medical cannabis in their day-to-day routine
At NACM we have the opportunity to create a unique knowledge base to deliver care, manage the business and advance understanding of who medical cannabis helps. There’s never been anything like it in Canada.
National Access Cannabis is Canada’s best practices leader in developing safe, responsible and conscientious access to legal medical cannabis
The Clinic Assistant will be part of a team operating under the National Access Cannabis’ Medical (NACM) umbrella. Reporting to the Clinic Manager, the incumbent will be responsible for handling patient flow by greeting and helping them, scheduling appointments and maintaining records and accounts. The incumbent will also provide information regarding NACM services and ensure a friendly and welcoming patient experience.
What you will be doing:
Overseeing and assuming general administrative duties of the clinic and providing on-going support to the Clinic Manager and clinic staff.
Greeting all patients and visitors, both in person and on the phone in a courteous manner.
Answering phone and email queries politely and professionally.
Responsible for scheduling appointments and submitting patient files to health care practitioners.
Overseeing daily clinic operations including physicians and nurse scheduling and maintaining a positive and caring patient experience.
Supporting cannabis educators and assistants with patient intake & follow-ups as needed.
Ensuring the office is kept organized and clean and supplies are stocked.
Protecting patients' rights by maintaining confidentiality of personal and financial information and ensure proper patient filing and duties, in compliance with PIPEDA.
Providing the highest quality of patient care and support.
Maintaining operations by following policies and procedures.
Championing the culture of NACM and a positive work environment.
Other duties as and when required.
What you bring:
Familiarity and literacy in using an EMR system
Knowledge of The Cannabis Act as it applies to medical cannabis
Experience working within a healthcare setting which involved educating patients
Previous experience working in the medical cannabis sector and/or education pertaining to medical cannabis
Excellent time management, ability to coordinate various functions simultaneously.
Excellent customer service skills and ability to communicate information in a professional, timely, and emphatic matter, both written and verbally
Operate with the highest standards of confidentiality and discretion.
Proficient in English along with strong written and oral communication skills.
Able to work independently and as part of a team.
Proven track record of working in fast paced, high pressure environments with the ability to prioritize.
Proficiency in Microsoft Office and EMR systems.
Experience in Input Health a distinct advantage
Minimum 12 months experience in an appointment-based healthcare environment
Self-motivated, with the ability to work independently and know when to seek guidance,
Tactful and discreet; ability to maintain a high level of confidentiality
Flexible with a “can-do” and “no task is too big or too small” attitude
Superior attention to detail and accuracy and excellent follow-up skills
Knowledge or interest in Access to Cannabis for Medical Purposes Regulations and Medical Cannabis
This Job might be for you if:
you enjoy helping people, by offering first class customer service
you love challenges and offering creative solutions
educating people makes you feel warm and fuzzy inside
when things change, you know how to roll with the punches
you have exceptional organizational skills to handle multiple competing priorities
you can think on your feet
you can stay focused, so nothing falls through the cracks on your watch
you can work with people positively in a fast paced, high expectation environment
you feel, if anything is worth doing, it’s worth doing right, every single time
you pay attention to all the details, no matter how minor
you can deal appropriately with confidential and sensitive information
you stay cool under pressure and don’t get flustered easily
you do not know the answer, you will dig until you find it
We would love to hear from you if:
you can communicate clearly and speak eloquently
you can explain just about anything, to anyone
you are motivated and driven
you volunteer for new challenges, without waiting to be asked
you will take ownership of the time you spend with us and truly make a difference
National Access Cannabis welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If you wish to make a request, please provide a cover letter stating that you will require an accommodation to be made. If as a qualified job applicant, National Access Cannabis will consult with you and provide reasonable accommodations according to your accessibility needs.
The working conditions for this position are in a Healthcare Clinic environment with extensive computer and office machinery work required.
How to Apply
No Telephone calls please
Unless otherwise stated, applications will only be considered from those eligible to work in Canada, without the need of sponsorship.
If you are interested in this position and can demonstrate that you meet the requirements defined in the job description, please put #chooseme on your resume in the top right corner, then click apply, by midnight on Thursday May 9, 2019.
Previous applicants to this position need not apply.
Statement on Diversity & Inclusivity
National Access Cannabis (NACM) provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve, in all our hiring efforts. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.
NAC is professionally and personally committed to celebrating the rich diversity of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All of our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity enriches and empowers the lives of all people.
Statement on Staffing Agencies
National Access Cannabis Medical does not accept unsolicited telephone calls, referrals or resumes from any source other than from candidates directly. We will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to National Access Cannabis Medical employees is not welcome. Unsolicited referrals and resumes sent to National Access Cannabis Medical are deemed gratuitous, and the company will have the right to pursue and hire that candidate not be obligated or bound in any way to pay any referral or other fee to a search firms, staffing agencies, fee-based referral services and recruiting agencies.
Notwithstanding the foregoing, resumes will be accepted from approved vendors who have written agreements in place with National Access Cannabis Medical, and then only to the extent such agreement covers a specified position and, if required by such agreement, the submission of resumes by the vendor has been authorized in writing by National Access Cannabis Medical for such specified position. Any resume submitted in the absence of a signed agreement will become the property of National Access Cannabis Medical and no fee shall be due for any candidate that may be subsequently hired.