We are creating culture based on our values and we want to hire people who feel a sense of ownership and responsibility to demonstrate that cannabis can enhance the lives of Canadians and their communities.
National Access Cannabis (NAC) is a unique health care service provider that specializes in prescribing medical cannabis and provides members with ongoing education and care. We work alongside Health Canada and licensed producers to help qualifying patients gain access to their license, as well as provide resources and support on using medical cannabis in their day-to-day routine. NAC has developed a strong history of effectively delivering secure, safe, and responsible access to legal cannabis for thousands of Canadian patients and our business model will be effectively replicated for the recreational cannabis retail space with a new brand, Meta Cannabis Supply Co (META™).
At NAC/META our philosophy is simple. Creating a customer experience that is unique and tailored to you. We offer customers a safe and responsible journey. We aim to educate and raise awareness about cannabis and the products we stock. Our stores are our homes, we take pride in our appearance and creating a welcoming space for our guests to have access to our knowledge, experience and advice.
We are hiring an Enterprise Application Manager to join our team. You will work and report directly to the Director, Systems and infrastructure. Your main task is responsible for taking the lead on managing all the business’ application administration including configuration, troubleshooting, and architecture. This position is crucial for the successful operation of our core business processes.
We want you to:
Provide oversight and management to the IT Application team to deliver IT services
Assess user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
Act as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
Manage the release process for applications which includes effective department wide and end user communication
Manage testing scripts and identifies opportunities for improvement
Negotiate resolution of conflicting requirements across the agencies and/or departments
Set and measure performance objectives and provides regular one-on-one feedback to all members of the team
Hire and evaluate the performance of direct reports and provide ongoing coaching and staff development.
Address individual staff performance problems as needed
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups
Work closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
Assist with the preparation of budget for IT systems and services related interfaces and applications
Keep abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry
Maintain a strong understanding of technology and its application to achieve business objectives
Prepare analysis and or proposals for other enterprise departments when necessary
Serve as an internal consultant to other IT management staff and operations community as needed
Provide ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required
What you bring:
Exceptional administrative, time management and organizational skills
Sound judgment and excellent analytical thinking, planning, prioritization and execution skills
Proven business acumen and negotiation skills
Professional demeanor with excellent communication skills both written and verbally
Tactful and discreet; ability to maintain a high level of confidentiality
Flexible with a “can-do” and “no task is too big or too small” attitude
Excellent problem-solving capabilities
Strong command of the English language
Strong written, communication, computer, and organizational skills
Superior attention to detail and accuracy and excellent follow-up skills
Highly motivated and detailed orientated
Ability to work with minimal supervision
This Job might be for you if:
you have a bachelor’s degree in computer science, management information systems, or related field,
you have eight or more years of professional experience with preferably four years in the healthcare industry
you have three years of experience in planning and managing IT programs including budgeting, resource management, and delivery development
Knowledge of new technologies, maintain and stay abreast of updates and changes
have exceptional analytical and conceptual thinking skills
you can influence stakeholders & work closely with them to determine acceptable solutions.
you have advanced technical skills
you have excellent documentation skills
you have a history of leading and supporting successful projects
you can create detailed reports and deliver findings to a broad audience
you love challenges and offering creative solutions
educating people makes you feel warm and fuzzy inside
when things change, you know how to roll with the punches
you have exceptional organizational skills to handle multiple competing priorities
you can think on your feet
you can stay focused, so nothing falls through the cracks on your watch
you can work with people positively in a fast paced, high expectation environment
you feel, if anything is worth doing, it’s worth doing right, every single time
you pay attention to all the details, no matter how minor
you can deal appropriately with confidential and sensitive information
you stay cool under pressure and don’t get flustered easily
you do not know the answer, you will dig until you find it
We would love to hear from you if:
you can communicate clearly and speak eloquently
you can explain just about anything, to anyone
you are motivated and driven
you volunteer for new challenges, without waiting to be asked
you take ownership of the time you spend with us and truly make a difference
National Access Cannabis welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, National Access Cannabis will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.
The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
This is an evolving position as such, the job responsibilities and title may shift to reflect a change in requirements.
How to apply:
Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, without sponsorship.
If you are interested in this position and can demonstrate that you meet the requirements defined in the job description, please put #chooseme on your resume in the top right corner, complete our online application form.
Message to Agencies
National Access Cannabis does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. We will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to National Access Cannabis employees is not welcome. Unsolicited referrals and resumes sent to National Access Cannabis are deemed gratuitous, and the company will not be obligated or bound in any way to pay any referral or other fee if a person referred to us from a source other than a candidate is hired.
Notwithstanding the foregoing, resumes will be accepted from approved vendors who have written agreements in place with National Access Cannabis, and then only to the extent such agreement covers a specified position and, if required by such agreement, the submission of resumes by the vendor has been authorized in writing by National Access Cannabis for such specified position. Any resume submitted in the absence of a signed agreement will become the property of National Access Cannabis and no fee shall be due for any candidate that may be subsequently hired.