About Nash
 
Nash (YC S21) makes it easy for businesses to offer local delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 550+ more fleets) that enable business-specific workflows. By using Nash, businesses (e.g. restaurants, pharmacies, florists, retailers etc.) can meet growing demand for reliable local delivery while providing an exceptional experience to their customers. Delivery is getting commoditized by companies like Uber, Lyft, and DoorDash and Nash is building the application layer on top of the delivery APIs to enable businesses to offer delivery to their customers.
 
Nash was founded in 2021 by a team from Palantir and MIT and has currently raised from top investors like Y-Combinator to build the world’s best local delivery platform.
 
About the Role
 
Nash is looking for curious and strategic operators to support our new and future business partners as Enterprise Customer Success Managers. In this role, you’ll deliver impact to customers by helping them immediately realize the full potential of Nash’s services through a best-in-class onboarding and ongoing strategic account management. You’ll do whatever it takes to drive operational excellence and be the face of Nash to customers who rely on our services. In a quickly evolving space, operations require a total team effort; this is an ideal opportunity to collaborate and create value in every aspect of a rapidly scaling startup. 
 
Responsibilities
 
- Onboard customers and help them capitalize on Nash’s full potential for their business
- Partner with customers to create and execute effective delivery strategies
- Provide general operational support to ensure a successful launch on our platform, including but not limited to research, analytics, strategic planning, troubleshooting and triaging, etc. 
- Ongoing account management post-launch to instill best practices and assist with customer requests and expansion 
- Act as customers’ voice in product development road mapping
- Develop and evolve fast-changing internal processes as Nash grows and expands in multiple verticals
 
Requirements
 
- 5+ years of customer-facing operations experience
- Excellent analytical and critical thinking skills 
- Experience developing and growing customer relationships
- Demonstrated ability to create and execute onboarding strategies in novel situations
- High empathy for customers and ability to deliver amazing experiences
- Demonstrated experience implementing and adapting processes to optimize workflows 
 
What You'll Love About Us
 
- Early stage, well-funded startup - directly impact the company and grow your career!
- Fully remote culture - work from home (or wherever!)
- Quarterly in-person events to bond with teammates
- Competitive compensation and opportunity for equity
- Flexible paid time off 
- Health, dental, vision insurance
- Other great perks, such as home office stipend

EEOC

At Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.