Narvar is growing! We’re looking for a Sr. Business Analyst who loves solving problems leveraging data insights to support the Operations team at Narvar consisting of the Solutions Consultant, Professional Services, and Customer Support teams. The ideal candidate has complex data mining experience, has a knack for developing new metrics for the business, and thrives in a fast-paced working environment.  

Day-to-day

  • Should be able to write SQL queries and pull data by themselves
  • Provide insights, reporting, and analysis of key logistics metrics and business performance to drive data-supported decisions
  • Knowledge of Rest API’s as we deal a lot with Third Party API’s. Required to write schemas and also support the system/integration migration process.
  • Monitor the health of third-party integrations and take necessary actions in order to solve the issues. Involves daily monitoring of various dashboards and triaging the issue
  • Develop and manage business review cadence with cross-functional teams.
  • Reproduce and debug customer-reported issues that span multiple layers of the technology stack
  • Manage JIRA backlog of client requests and bugs. Update ticket status on a daily and weekly basis to ensure clarity and collaboration throughout the organisation.
  • Identify key trends in customer issues, and document solutions to common questions and issues
  • Develop and maintain product expertise, including best practices to provide value to customers
  • Develop reports across multiple systems such as Salesforce, Zendesk, Metabase, BigQuery

What we’re looking for

  • Experience working with 3rd parties, drive cross-functional solutions, and influence end solutions. Knowledge of JSON, Postman, SOAP XML, API, SQL and python
  • 3+ years of experience
  • Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environment
  • Strong time management and experience of working Jira board is a plus
  • Previous exposure to clients, comfortable with customer-facing meetings and managing customer expectations
  • High attention to detail and ability to troubleshoot
  • Excellent written and verbal communication skills
  • Demonstrated passion for resolving customer issues
  • A strong sense of empathy with customers

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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