a little bit about us

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Glossier, Home Depot, Neiman Marcus, Sonos, and 600+ other brands. With offices in San Francisco, London, Paris, and Bangalore, together we've served over 400 million consumers worldwide across 7 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

the role

Our Business Application stack is moving out of its infancy and needs to be developed out to help keep pace with our hyper-growth organization. As a Manager of Business Systems, you will be dedicated to helping provide structure to our stack and all new technologies entering the ecosystem. This includes a wide range of responsibilities from owning our Salesforce architecture and infrastructure, to maintaining the integrations across systems (ZenDesk, Marketo, etc.), and driving the technology selection process and budgets. You will focus on strategy, governance and vendor management, and solution design and implementation. You will interface with business owners across sales, marketing, customer success, G&A, and product to ensure that all business needs are prioritized and met.

what you’ll do

  • Define, drive, and share the vision and long term strategy for Business Systems at Narvar - be the voice and face for our Business Systems
  • Serve as a partner for company-wide initiatives, working across divisions, translating complex business requirements into intuitive and intelligent platform solutions to support our business objectives
  • Own our business systems infrastructure - all the tools that we use to operate as a business (the architecture, layout, and usage of those tools)
  • Create and own software budget and vendor negotiation process
  • Manage contractor resources from requirements to implementation and testing
  • Help to define system and technical architecture governance with business stakeholders by identifying initiatives, evaluating technology, and promoting better use of solutions throughout the organization
  • Define architecture and standards for the technology selection process Own the end to end solution design and technical implementation of business systems projects
  • Review and understand current business gaps and provide recommendations and feedback around third party apps or additional Salesforce functionality to fill those gaps
  • Be the ‘go-to’ expert for technical guidance and architectural recommendations regarding designing, building, testing, deploying, and maintaining highly-available, scalable, and secure applications

what we’re looking for

  • You have 7+ years of experience in an enterprise technical architect role with at least 5+ years of Salesforce experience
  • You are a Salesforce certified administrator
  • You have prior experience in leading a technical architectural strategy for a fast-growing company
  • You have a deep mastery of cloud, data, and service-oriented architectures
  • Proven understanding of a wide range of business application systems architectures including solution frameworks and technologies from diverse vendors (e.g. Salesforce, Marketo, NetSuite, Greenhouse, etc.)
  • You have experience with diverse business unit solution architectures and a deep understanding of integration strategy
  • You consider yourself a self-starter who is comfortable with ambiguity and takes initiative to resolve pressing business issues
  • You have excellent attention to detail
  • You can effectively explain technical issues at a high level to executive leadership or a nontechnical audience
  • You keep a pulse on the latest industry trends in technology and bring ideas to peers and business stakeholders
  • You have a Bachelor's Degree in computer science, engineering, or related field



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Narvar are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.