The Sales Order Administrator I is a communication based administrative position that works closely with customers to process orders, communicate information and support internal departments. 

Essential Responsibilities  Preferred Qualifications:

  • Review purchase orders using quotes generated by the sales team. Verify and enter all appropriate order information including products, pricing, discounts, shipping details, etc.  in the company ERP (Microsoft Dynamics NAV).
  • Creates orders and obtains the appropriate approvals at the request of internal departments
  • Respond to customer and sales inquiries via email and phone.
  • Processes customer credit card orders over the phone
  • Collaborates with Finance, Supply Chain, Legal and other internal teams to review agreements and create accounts and orders under new agreements and collaborations
  • Works closely with sales representatives, customers & supply chain to ensure the communication of accurate and timely delivery of orders using email, phone and internal systems
  • Proactively follow-up with Sales Order Administration customers on any open issues to ensure satisfaction
  • Learn new products and adapt to constantly changing processes in a fast paced and challenging workplace
  • Identify areas of improvement and helps to implement processes improvements

Preferred Qualifications:

  • A college education with a four-year degree in a Life Science preferred
  • 1-2 years of relevant experience in a customer facing role at a biotech company, preferably within life sciences or diagnostics related business
  • Previous experience in order processing using an ERP or CRM system, preferably Microsoft Dynamics NAV or Salesforce CRM
  • Excellent verbal and written communication skills
  • Strong attention to detail and the ability to work quickly and accurately
  • Team player with a can-do attitude & strong problem-solving skills
  •  Extremely organized with the ability to prioritize their workload
  • Ability to work both independently and cross-functionally
  • Ability to learn new skills and software quickly. Proficient in the use of standard software packages such as MS Excel, Outlook, Word and PowerPoint
  • Ability to multi-task in a fast-paced environment while meeting the multiple needs and demands of others

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.

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