Who We Are:

NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections.  Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process.  We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.  

Our purpose is to Map the Universe of Biology.   We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life.  We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition.  In addition to a pioneering spirit, we value:  Grit.  Authenticity.  Ambition.  Ingenuity.  Customers.  Join our team!

Job Summary:

The goal of the Technical Training Engineer is to provide our Field Service Engineers with the knowledge to independently perform Installations, Preventative Maintenance, Operational Qualifications, Performance Qualifications, troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation. The Technical Training Engineer will be considered a subject matter expert on a subset of NanoString Instrumentation and will be responsible for successful training, education, and support of NanoString Technologies with new and existing FSEs, distributors, and internal nanostring resources. This rewarding role will require a self-led, inspired, motivated, energetic, communicative, friendly, patient, and collaborative individual who has a passion for teaching, coaching, and continuing education. This position reports to the Service Support Engineering department which reports up to Technical Services & Support / Customer Experience / Commercial Organization

Essential Functions: 

  • Train Field Service Engineers and internal personnel in all our platforms 
  • Potential need to work different time zones to support remote virtual trainings. 
  • Develop and implement course content for In-person and Online Training.  
  • Create and continuously improve existing training and educational material
  • Write and edit current SOPs and FRMs to create training content. 

Requirements:

  • Bachelor’s degree or  3 years of practical experience as Field Service Engineer or Product Support Engineer for Life Science or medical device industry
  • 3 years of experience in design or development for Life Science or medical device industry
  • 3 years of leading complex technical training courses
  • Experience with leading training
  • Analytical and creative problem solving skills
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Ability to set goals for the team and achieve scheduled deadlines
  • Ability to work independently and collaboratively in cross-functional teams
  • Ability to multi-task and take a creative approach to problem solving
  • Demonstrated problem solving skills in a complex fast paced environment and in complex situations
  • Proficient in the use of MS Office

 

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com

 

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.

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