Who We Are: 

Nacelle was built for technology-forward merchants drawn to the benefits of a headless architecture but dissatisfied with the costs and complexity associated with adoption. Leaders at FTD.com, Boll & Branch, and Thinx use Nacelle to eliminate the typical maintenance costs and infrastructure complexities related to going headless while accelerating their time-to-market. Unlike traditional commerce solutions, our product is built on event-driven and elastic core technology optimized for flexibility, performance, and customization.

Nacelle is an early stage, venture-backed, fully remote company. Recently closing our Series A round for $18m, our institutional investors include Index Ventures, Inovia and more. We also have raised from notable industry angels including leaders from Shopify Plus, Attentive, and Klaviyo.

The Role:

We are seeking an experienced Solutions Architect to be part of a team that is responsible for overseeing the success of our customer’s technical deployments. The SA will work directly with customers and agency partners to deploy Nacelle. This person must be a self-starter and used to a fast-paced, energetic environment. They are comfortable dealing with ambiguity. Ultimately, this person should be passionate about solving the customer’s business problems and the technical challenges that accompany them.

This role will report directly to the Director of Solutions Architecture and will work closely with Sales, Customer Success, and Product teams.

Responsibilities Include:

  • Be a technical expert in all aspects of Nacelle
  • Manage activities that take place during solution ideation, solution design, and solution implementation
  • Facilitate discovery sessions to design full-featured Progressive Web Applications (PWAs) for Nacelle’s customers
  • Facilitate eCommerce technology stack assessments and provide recommendations to improve systems and business workflow processes; including prototype development
  • Work hands-on with customers to demonstrate headless architecture best practices, including ensuring knowledge transfer so customers are properly enabled and are able to extend the capabilities of Nacelle on their own
  • Work with customer in-house development teams and system integrators at a deep technical level to successfully position and deploy Nacelle in customer environments
  • Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Nacelle in relation to them
  • Provide guidance on content and data modeling
  • Provide analysis of performance and best practice code audits throughout the implementation
  • Provide guidance on how to resolve customer-specific technical challenges during implementation and deployment

Skills & Qualifications:

  • 5-8 years of experience working with enterprise customers in pre-sales or post-sales technical role at a SaaS company
  • Experience delivering digital projects that extensively use Graph QL or RESTful APIs
  • Hands on experience working on projects that utilize microservices-based architecture
  • Efficient communication skills (written, verbal, and presentation)
  • Development experience with frontend languages like HTML, CSS, and Javascript (React and Vue)
  • Experience with backend technologies and languages like: PHP, Python, Node.js, Redis, MySQL/PostgreSQL, Amazon Web Services (AWS) 
  • Proven experience in engineering and software architecture design
  • Working experience with data modeling and/or content modeling
  • Previous project or product management experience
  • Ability to influence and manage a room; this role requires work with a variety of stakeholders

Nice to Have:

  • Experience with modern frontends: Vue.js, Nuxt.js, Next.js and React 
  • Experience building Progressive Web Applications (PWAs)
  • eCommerce technology experience
  • Remote work experience
  • Experience with Atlassian (Jira Service Desk, Jira, Confluence) 
  • Venture-backed startup experience

Benefits & Perks:

  • Robust health benefits packages
  • Full support for remote work, including a stipend for getting your home work space setup 
  • Home internet plan paid for monthly
  • Unlimited PTO
  • An extremely enthusiastic team that appreciates collaboration 

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