The N2 Company is looking for a highly collaborative, engaging individual who loves interacting with clients and creating lasting and meaningful relationships. Our full-time, entry-level Client Care Coordinator will help our new Corporate Publications team by building and maintaining relationships with new and established advertising clients.

N2 is a growing company based in Wilmington, North Carolina, though most of our team members are currently working from the comfort and safety of their homes. Our team designs, prints, and ships more than 800 monthly publications across the country. Our mission is to help small businesses win every day. The right candidate for this role will have the organizational skills to manage deadlines for multiple publications, be friendly and outgoing, and possess outstanding communication and customer service skills. As this is a 100% remote, work-from-home position, positive energy and a positive attitude are a must, as is the ability to self-manage.

Interviews for this opening will be conducted over the phone and via video calls. Think you’ve got the attitude AND the aptitude to join our team for this exciting full-time remote position? Keep reading and then apply today via the link below!

In a typical day, you would:

• Onboard new clients and welcome them to the company.
• Maintain client engagement by proactively building relationships with advertisers.
• Work with clients to collect advertisement assets by our deadlines.
• Upload advertisements into our in-house database by our deadlines.
• Manage emails, deadlines, and ads for 6-10 publications at the start.
• Funnel any leads to our sales team.
• Contact clients for renewal opportunities.
• Handle and mitigate cancellation requests.


To land this gig, you need to:

• Have the ability to manage multiple deadlines per month.
• Demonstrate outstanding customer service and communication skills.
• Engage with and have the ability to build relationships with anyone across the U.S.
• Be comfortable speaking to clients and dealing with client concerns via phone and email.
• Respond to clients in a timely manner.
• Collaborate with other team members.
• Have solid familiarity with Microsoft Office, including Excel and Word, as well as familiarity with Google Workspace, including Google Docs and Google Sheets.
• Be a self-starter and self-motivated.
• Be consistent with and able to follow all of our standard processes.

Some things we bring to the table are:

• Full health care package.
• 401(k) with company match.
• Generous paid time off, including Holiday Break.
• Access to a licensed nutritionist.
• $7K toward purchase of first home.
• Financial planning services.
• Employee Assistance Program, with mental health services and more.
• Annual wellness stipend.
• Pet care discounts and insurance.
• The ability to help fight human trafficking through N2GIVES, our giving program.

And while your skill set is important to us, your attitude is just as significant. Our team is made up of emotionally healthy people who genuinely enjoy working together in positions they are passionate about. We do this in a drama-free work culture based on trust, respect, and humility. We promote based on consistent, quality performance, and we intentionally nurture our team members’ professional development because we promote from within every chance we get. Our culture is more important to us than our product, though we take a tremendous amount of pride in both. As we like to say, brilliant jerks need not apply!

Think you’d like to interview for this opportunity? Apply now at n2co.com/opportunities!

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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