About Us
MZ Wallace is an independent, women-led company launched in New York City in 2000 by Monica Zwirner and Lucy Wallace Eustice. Their collaborative vision is informed by their backgrounds in fashion, design and contemporary art. Their aim from the start was to combine smart, solution- driven design with timeless style to create bags that work for dynamic lives. MZ Wallace bags offer sophistication through both heritage and seasonal collections, and solution-driven style through innovative details, like lightweight, sustainable materials and pockets that are just where you need them. Today Monica and Lucy remain true to their founding philosophy—great design propels dynamic lives.
At MZ Wallace, we’re always working on ways to innovate in how we design and produce our products. Sustainability and good citizenship govern everything we do and we continue to look for new solutions to reduce our carbon footprint. One hundred percent of our signature fabrics are made from fully recycled fibers. We are proud of being awarded B Corporation certification, which means we achieved the highest standards for social and environmental performance, transparency and accountability across our entire operation, in a way that benefits our customers, our employees, our communities, and our planet.
Our Company culture is grounded in our core values of excellence, learning, responsibility, teamwork, inclusion, and fun. They guide us in creating an environment that fosters the kinds of individual and collective accomplishment essential to creating exceptional products for our customers.
MZ Wallace is seeking a dynamic, self-motivated person interested in fashion and accessories to be part of our retail team. We strive to build authentic customer relationships and deliver an extraordinary shopping experience. As Assistant Store Manager, you are the key to achieving these goals.
Responsibilities:
- Maximizing sales at all opportunities and providing a friendly and welcoming environment while communicating effectively with customers to determine needs.
- Ensure a consistent customer experience is achieved through all associates, and handle escalations as necessary.
- Continually considering ways to improve the customer experience and increase both personal and store productivity.
- Implement policies, procedures, and systems to ensure we are working best in class.
- Operational responsibilities include unlocking/locking the store, opening/closing the POS system, reconciling the cash register, and writing and emailing daily sales reports.
- Mastering internal systems to ensure efficient and accurate processing of sales transactions, phone orders, returns, exchanges, refunds, and in-store fulfillment.
- Help coordinate inventory management, transfers, and in-store merchandising.
- Train seasonally on product knowledge.
- Ensuring premier customer shopping experience through impeccable store appearance and overall maintenance.
- Partnering closely with marketing team on in-store events.
- Providing recurring customer feedback to appropriate departments (design, production, technology, marketing).
- Partnering closely with ecommerce and customer service teams to provide a consistent and seamless shopping experience for our customers.
- Consistently clienteling to maintain relationships with top customers while helping to meet sales goals.
- Keep up to date with trends of competitive retailers in accessories.
- Maintaining a professional appearance and manner consistent with established company guidelines.
Skills & Qualifications:
- Minimum 3 years of high-end retail sales experience
- Excellent verbal, written and interpersonal communication
- Proficient in Microsoft office applications including Excel, Outlook, Word, PowerPoint
- Strong planning and organizational skills with a sense of priority for deadlines and ability to multi-task and prioritize
- Ability to recognize and react to changing work demands
- Dedication to high levels of customer service and sales productivity
- Ability to stay focused on creating goal-driven results
- Establish and maintain positive working relationships with management, customers, and co-workers
- Confident working alone and/or off-site
- Must be comfortable carrying and lifting up to 40lbs unassisted
- Must have flexibility and availability in regard to scheduling
What We Offer:
- Competitive salaries with annual bonus eligibility
- Annual performance appraisal & compensation review
- 401(k) with employer match
- Health, dental, and vision insurance
- Pre-tax transit accounts
- Vacation, personal, and holiday time-off
- Free and discounted MZW product
- Fully-stocked kitchen and weekly catered lunches
- Happy hours on our roof deck and seasonal team outings
- Continuing education
- Beautiful SoHo office
