*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.
The role in a nutshell
At UNiDAYS, we are on a mission to support, enable and inspire young people to be their best selves. As a Senior UX Researcher, you'll play a pivotal role in advancing this mission as a key member of our Product Design Team. You'll take charge of our research roadmap, deepening our understanding of user needs and discovering new opportunities for growth.
Working closely with cross-functional teams, you'll be in charge of our experimentation pipeline, expediting our ability to swiftly investigate and validate hypotheses. By identifying positive impacts early on, you'll help us allocate resources more efficiently. As our Senior UX Researcher, you'll be instrumental in shaping and leading experiments, from the initial stages of development to post-implementation usability testing.
Join us in making a meaningful impact on the lives of young people worldwide.
Day to day responsibilities
- Working with Product, UX, Engineering and other business disciplines to fully understand the user problems, needs and opportunities, across both B2C and B2B pillars, before collaborating on defining hypotheses for possible solutions.
- Creating and owning research plans to address key questions for product and design development.
- Identifying success metrics, the most appropriate methodologies to test hypotheses – building confidence or failing in the quickest, cheapest and best way possible. Decide whether an initiative should be tested pre-development or whether it should go straight on the Engineering roadmap.
- Facilitating internal workshops and co-creation sessions.
- Coordinating research plan readiness. Framing questions and ensuring experimentation assets are ready, whilst managing beta user candidates, external agencies and tools.
- Performing user research using selected methodologies such as user interviews, surveys, usability testing, diary studies, and more.
- Analysing qualitative and quantitative feedback and data, identifying themes and learnings regarding Product features and initiatives from other departments, such as Marketing.
- Presenting results and conclusions to stakeholders at all levels.
- Collaborating on next steps and how we act on our findings.
- Managing another UX Researcher (optional).
- Leveraging research and existing data, refine our definition of key user personas and user journeys to feed into product development, design decisions, and marketing strategies.
What we need from you
- Experience of UX research in a B2C agile software development environment
- Experience leading end-to-end experiments and managing UXR roadmap
- Close collaboration with Product, Engineering, wider UX teams and other cross-functional team members
- Excellent working knowledge of a wide range of experimentation tools
- Proven track record of providing both tactical and strategic insights through a variety of qualitative and quantitative methods
- Successful stakeholder management to senior levels
- Proven track record of delivering insights, which led to the success of significant products and projects
- Ability to work well across different functions, geographies and multinational backgrounds
- Experience of OKRs and multi-discipline squad structures
- A degree in Human-Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Design or related field (Postgraduate degree in a similar field would be a plus).
Perks
We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.
We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.
Our perks include:
- 25 days holiday per year increasing with length of service, plus flexible bank holidays
- Competitive salaries
- 4pm finishes every Friday
- Company bonus scheme
- Company pension scheme
- Private health insurance (Vitality)
- Income protection policy
- Life assurance policy
- Employee Assistance Program
- Enhanced parental leave pay
- Core hours with flexibility around how/when you manage your time
- Regular team building activities
- The latest tech and hardware will be supplied from day one
- Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
- Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home
About our Product & Engineering team
The driving force behind this fantastic tech business are the talented Product and Engineering team, who work collaboratively to ensure that UNiDAYS stays one step ahead of the competition, with the ultimate goal of giving students the power to make every experience more valuable and rewarding.
The Product and Engineering teams at UNiDAYS are comprised of a bunch of passionate people who work in a fun, fast-paced and social environment. Everyone is equal and encouraged to work with each other, whilst having the autonomy to solve problems in the best way they see fit.
The UNiDAYS tech team are passionate about the local Tech Community, hosting and sponsoring local meet-ups and hack events. Career development is an important facet of the UNiDAYS tech experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
