The role in a nutshell

In the role of Customer Success Manager, you will be the day-to-day contact of a portfolio of UNiDAYS’ partners - consisting of prestigious consumer brands and retailers.

Customer success will own the day to day relationship and assist in the long term development of our most valuable partners, creating and executing plans to deliver consistent upward growth, keeping partners happy and maintaining stability.

This role will focus on the retention and renewal of the partnership that is built on relationship building, administrative management/upkeep, long term road-map development, and overall happiness of the account.

Working closely with the pod’s Key Account Director, you will be looking to maximize the specific goals/objectives of their partner portfolio on a day-to-day basis. You will review, garner insights, and formulate campaign wrap ups. 

You will report back to the partner on successes, and any areas of potential improvement to continue to progress the partnership; enabling their brand partner to win market share of 18-24 year olds. Where applicable, you will also work with the pod’s New Business Manager to on-board new partners, ensuring the process happens efficiently and effectively.

Day to day responsibilities

  • Management of the Partner relationship, driving success for existing partners
  • Develop and maintain customer success plans, charting a path to the Partner’s desired outcome with UNiDAYS, leveraging comprehensive understanding of UNiDAYS' solution set and platform to provide relevant adoption and technical
  • recommendations on solutions and enhancements customized to partners’ business needs
  • Develop a trusted relationship with day to day partner contacts
  • Support on-boarding any new partners onto the network, ensuring they have a smooth and successful launch following contract signature
  • Work cohesively with the Strategic Account Manager to uncover partner needs and tie those needs to our specific set of products
  • Ownership of partner performance reporting and delivery of performance and opportunities to Partner
  • Ownership of internal Customer requests, including scheduling activities as required
  • Identify and assess renewal risks for Partner’s contracts and collaborate with internal teams to ameliorate
  • Assist the Strategic Account Manager in negotiating and secure renewals for Partner
  • Assist with high severity request or issue escalations as needed
  • Ensure billing process runs smoothly including standardization of data, remove returns issue by re-pricing, and fixing or eliminating tracking issues
  • Have a deep understanding and excitement for how to connect and market to Gen Z/Students.

What we need from you

  • A proven track record within an account management and/or sales role, preferably from either a Advertising, Agency, or SaaS background
  • The ability to manage multiple partners and stakeholders
  • Organized with excellent time management skills
  • Comfortable with numbers and analyzing large data sets
  • IT proficient and experience in using the Microsoft Office Suite
  • Skilled at managing expectations both internally and externally
  • Confident and articulate communicator with excellent presentation skills
  • Passionate and tenacious approach
  • An interest in the technology industry and marketing to the student demographic


We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on the ground zero. An opportunity to make a difference within business with global reach.

We offer a fast paced, fun & social working environment where you can truly make an impact with your work. We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:

  • Competitive compensation
  • Bonus scheme
  • Equity
  • Medical, dental, and vision benefits (+voluntary benefits!)
  • Employee development programs
  • 401k company match
  • Generous vacation policy
  • Flexible working
  • Office events (happy hours, summer/holiday parties, etc)
  • Clubs & committees 
  • Fruit + snacks in office
  • Cold brew on tap
  • GREAT people!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at UNiDAYS Ltd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.