We are looking for a motivated IT helpdesk agent (m/f) for our main office in Hamburg

These are your responsibilities:

Does a smile of your colleagues warm your heart? You can bring pure happiness to the faces of your coworkers. Become an internal IT helpdesk agent (m/f) at mytaxi today and help create a frictionless IT environment.
You will be responsible for overseeing our internal IT helpdesk and be its primary support agent. Our colleagues will come to you with technical questions, and you will know where they can get answers.

Your role will include: 

  • IT Helpdesk support for the mytaxi team in Germany and all over Europe
  • Triaging helpdesk requests
  • Acquisition & provisioning of new hardware as well as managing hardware inventory
  • MDM management, deployment of software updates and configuration settings across the organization
  • Onboarding & Offboarding across all systems (AD/SSO/GSuite/Local Services)
  • Help setting up technology for internal events
  • Identify common problems and write documentation on how to solve them
These are your qualifications:

We are looking for someone who can solve problems in a warm and sincere manner. You will be the figurehead of the IT department.

You should bring with you:

  • You work well in a team and know how to keep your colleagues informed by writing documentation
  • Excellent people and communication skills are required. You should be driven to solve people's problems
  • You are skilled at explaining technical problems in laymans terms
  • You have fluent proficiency in English and German
  • Work experience in IT Helpdesk systems

Bonus points:

  • Experience in managing macOS and iOS devices
  • Knowledge of network architectures
Who we are:

With over 10 million downloads and 100.000 connected taxis, mytaxi is the leading e-hailing app in Europe, available in over 50 cities in 9 European countries. We connect the passenger with the driver directly. Our vision: Create everyday magic in city movement.

As a subsidiary of Daimler, we plan to expand and revolutionise the taxi market. Currently, mytaxi has over 300 highly motivated and extremely talented employees who help to create simple and innovative, data and technology driven solutions for the future.

What can we offer you?

mytaxi prides itself on a strong team spirit and simple company culture. Our teams organise themselves in established agile working environments and everyone works flexibly and independently. Every single employee is a part of our success story and so, open communication and a fair feedback culture come naturally to us. We are passionate problem-solvers who always listen and understand before we act. By working together – with each other, customers, drivers and cities - we make things better. Besides a lot of fun and potential to make a real difference, we offer:

  • Great learning and development opportunities through internal and external workshops
  • Excellent monetary benefits (a pension plan, a monthly mobility allowance for free taxi rides, subsidised public transport ticket)
  • Free online language courses
  • Have your birthday off
  • ...and all the usual start-up goodies like fruit, unlimited soft drinks, after-work beers, regular team events, a chill-out room with a massage chair, a foosball table and many more

Oh, and the opportunity to work with the best team in the world (we know, everybody says so, but at mytaxi it’s true)!

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