Overview :

Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007, to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.
Website - http://www.myntra.com
LinkedIn - https://www.linkedin.com/company/myntra/

Role Summary :

Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage technology-based solutions that improve ‘cost to serve’ metrics and customer experience for business.  

PERSONAL SPECIFICATIONS ESSENTIAL DESIRED :


Qualifications :

  1. A Graduate in any discipline
  2. Post-Graduate/MBA (2 years of work experience post MBA preferred
     

Technical skills :

  • Awareness of Contact Centre Technology Tools
  • Intermediate business analysis skills
  • Proficient in MS Office (Excel, Word, PowerPoint)
  • 7 Basic Quality Tools


Project Management Skills :

  • Lean Six-Sigma Green Belt
  • COPC HPMT Certified 

Professional skills :       

  • Customer Service domain Experience
  • Excellent communication (Verbal & Written)
  • Proficient with key service delivery metrics – Contact center
  • Well versed with creating Process Flow Charts and SOPs
  • Stakeholder Management (Internal & External)
       

Previous role related experience :

  • Min. 8-10 years of overall work experience 
  • Minimum 5-6 years of relevant E-commerce experience
  • Domestic BPO Partner Management experience

 

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