At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.
We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.
What you’ll be doing:
- Onboard new API partners
- Own CH communications with API Partners; includes creating reporting and feedback loops with product and engineering teams
- Technical writer (create and maintain api documentation, collect/review code samples, FAQs, etc.)
- Monitor requests for API keys
- Provide Level 2 technical support
- Address tech support and other customer concerns via email, social channels, and management of our Help Page
- Assist Tier I Customer Care Specialists in solving basic technical problems
- Coordinate communicating information on current issues to the Tier 1 Customer Care team
- Investigate escalated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues
- Log tickets, escalate trending issues to, and collect additional data on open tickets for/with engineering and product teams to ensure technical issues are driven to resolution
- Live our core values in all you do:
- Be Kind and Care
- Live Good Health
- Be Data-Inspired
- Champion Change
- Leave it Better than You Found It
- Make It Happen
Qualifications to be successful in this role:
- 5+ years in customer service
- 3+ years in tech support
- Excellent technical writing and communication skills
- A comprehension of, and ability to execute, troubleshooting theory
- Familiarity with code, ability to troubleshoot common errors
- High Emotional IQ & high levels of professional integrity
- Computer/Tablet/Smart Phone technical proficiency
- A flexible schedule including on-call and weekend and evening availability
- The ability to learn on the fly and adapt to change
- A team-oriented, peer-positive attitude
- Dedication to customer satisfaction
Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Full Time Employee Perks, Benefits, and Culture:
- Remote equal philosophy enabling you to work from any state in which we have operations in the continental U.S.
- Want to work in an office? We also have a physical office in Austin, TX
- Annual, in-person company retreats to work, bond, and enjoy team-building activities
- Opportunities for team members to meet and connect in person for company paid lunches or working sessions
- Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
- Competitive medical, dental, and vision benefits
- Safe Harbor 401K program
- Paid maternity and parental leave
- Monthly Wellness Allowance to assist team members to focus on their own physical and mental wellbeing and select wellness initiatives of their own choice
- Reward & recognition platform enabling peers to recognize and reward their peers for all the great work they do
- MyFitnessPal Premium
- Modern Virtual Learning and Development Library
- DEI Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress
- Diversity training for employees
- A dynamic, motivating, and fun work environment
At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn't be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability or genetic information. These are our guiding ideologies and apply across all aspects of employment.
MyFitnessPal participates in E-Verify.
