MyDoc

MyDoc is the first secure healthcare communications platform - providing doctors, patients and businesses with the opportunity to manage their healthcare systems reliably and efficiently through a streamlined communication. Our immediate goal is to establish ourselves as the leading healthcare communications service provider in Singapore and use our learning and experience to take our platform into markets throughout Asia.

Our users have complex needs, face real problems and spans patients, doctors and organizations across the healthcare industry and patient journey. We're currently scaling across 5 markets and need to find more passionate, driven people to join our growing team.


POSITION SUMMARY: Medical Concierge Officer

LOCATION: Thailand

JOB DESCRIPTION

  • Handle incoming and outgoing calls and emails within the targeted service levels
  • Act as the subject matter expert and provide advice to customers on their enquiries
  • Work with inter-departments to resolve customers’ enquiries
  • Provide excellent service to all our customers at all times and achieve targeted customer
    satisfaction score
  • Book medical appointments on behalf of clients
  • Process medical claims and/or perform other back-office support roles whenever
    required

Requirements

  • Good communication, interpersonal and customer engagement skills
  • Good command of Thai and English (written and spoken) is a must in order to liaise with our Thai speaking customers and clients
  • Excellent service mindset
  • Team player who can work together with local and international teams
  • Versatile and adaptive
  • Medical and/or health insurance knowledge is an advantage
  • Flexible to work night shift, weekends and public holidays is an advantage
  • Working location in Bangkok

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