We are in the market for a dynamic and highly motivated Customer Success Advisor to join our team. As a Customer Success Advisor, you will play a pivotal role in ensuring our clients' success and satisfaction with our products and services. You will be responsible for building strong relationships with customers, understanding their unique needs and challenges, and guiding them towards achieving their business goals through effective use of our technology solutions. Your proactive approach, exceptional communication skills, and passion for delivering outstanding customer experiences will drive customer retention and growth.
What You’ll Do:
Establish and nurture strong relationships with key customers, acting as their primary point of contact for all post-sales interactions.
Understand each customer's business objectives, challenges, and success criteria to align our technology solutions with their needs effectively.
Lead and coordinate the onboarding process for new customers, ensuring a smooth and seamless implementation of our products and services.
Guide customers through the adoption phase, providing training, resources, and best practices to maximize the value they receive from our solutions.
Collaborate with customers to develop and execute comprehensive success plans tailored to their specific business objectives and growth strategies.
Regularly review and update success plans to accommodate changing customer needs and goals.
Monitor customer usage and engagement with our products to identify any potential issues or areas for improvement.
Proactively address customer concerns and challenges to prevent escalations and ensure customer satisfaction.
Act as the voice of the customer within the company, gathering feedback and insights to inform product development and improvement.
Champion customer success stories and case studies to showcase the value of our solutions to existing and potential clients.
Collaborate with the sales team to identify upselling and cross-selling opportunities with existing customers.
Ensure timely and successful renewals by engaging with customers, understanding their evolving needs, and demonstrating the ongoing value of our products.
Conduct customer satisfaction surveys and gather feedback to continuously improve our services and customer experience.
Utilize feedback to implement process improvements and optimize customer success strategies.
Requirements:
Bachelor's degree in a relevant field (e.g., Business, Marketing, Computer Science) or equivalent work experience.
Proven experience in customer success, account management, or a related customer-facing role within the technology industry.
Strong technical acumen to understand and effectively communicate technical concepts to customers.
Exceptional communication and interpersonal skills with the ability to build trust and rapport with customers at all levels.
Results-oriented with a track record of meeting and exceeding customer success metrics.
Problem-solving mindset with the ability to identify and resolve issues efficiently.
Strong organizational skills and attention to detail to manage multiple customer accounts simultaneously.
Familiarity with customer success tools and platforms is a plus.
A passion for freight technology and a desire to stay updated on industry trends.
Benefits
Base + Annual Bonus + Stock Options
$4,224 annual Employer Health Insurance - medical, dental, vision, life insurance available
Unlimited PTO
Monthly catered lunch
Fully stocked pantry of snacks and fridge full of drinks
Annual Christmas Party
Quarterly Team-building Outings
Professional Development
About MyCarrier
MyCarrier is democratizing access to manage supply chains for all businesses digitally. With a focus on product expansion across the $1.6 trillion logistic industry, MyCarrier connects shippers directly with their capacity providers through its industry-leading shipment planning, execution, and visibility platform.
Deployed in 2018 and located in Scottsdale, Arizona, MyCarrier is one of the fastest growing platforms in the U.S., with over $700 million processed in LTL (less-than-truckload) annually. MyCarrier’s adoption continues to accelerate toward becoming the ubiquitous platform for small to medium size businesses through our marketing, sales, and channel partner agreements with 15 of the 25 largest LTL carriers.
Our Vision is to become the ubiquitous platform that connects customers and carriers instantly and without barriers to fuel the future of supply chain.
Read more about MyCarrier on our website: https://go.mycarrier.io
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!
