Mux is building the future of online video infrastructure. We started off by building Mux Data, a best-in-class performance analytics tool that’s trusted by developers at companies like PBS, Vimeo, and the CBSi. Billions of monitored streams later, we launched Mux Video, a simple API to video hosting, encoding, and streaming.Take any video file or live stream and make it play beautifully at scale on any device,powered by magical-feeling features like automatic thumbnails, animated gifs, and data-driven encoding decisions.
At Mux, one of our 5 company values is Turn Customers into Fans. The Customer Success Manager role embodies this value, ensuring we do everything we can to make our customers successful. In this role, you will manage customer relationships first and foremost, but you will also collaborate internally with product, engineering, sales and marketing to help orchestrate and drive success for our customers. As an early member of the team, you will have the ability to help build the function and drive the Customer Success mindset company-wide.
What you’ll do:
Own the ultimate success of our customers, ensuring they realize the full value of Mux
Drive product adoption and ongoing usage of Mux, while delivering customer happiness
Advocate on behalf of customers and navigate across product, engineering, sales & marketing to deliver the best the experience to customers
Engage with customers to thoughtfully identify opportunities to expand their capabilities with Mux
Identify opportunities to enhance the customer success function and work cross-functionally to implement process improvements
Who you are:
You drive to understand a customer’s business goals, anticipate future needs and identify solutions proactively
You’re resourceful - you might not have all the answers, but you know how to find them
You are able to prioritize, multi-task, and perform effectively in a dynamic environment
You have strong interpersonal communication skills and and can communicate directly and clearly with all stakeholders, internal and external
You have aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
You’re passionate about video technology or curious to learn about video technology
You have previous experience working with technical products like APIs or analytics tools
You have 3+ years experience in a customer facing role at a technology company, including customer success, account management, customer support, consulting, or sales engineering
Our founders previously started(and sold) Zencoder, an early leader in cloud video technology and one of the few companies in the video space to focus on developer customers. We were named one of the best Y Combinator startups of 2016 and recently raised a Series A from Accel, who joined existing investors SV Angel, Lowercase Capital, and others. You’ll market a product that customers love, like PBS, Funny or Die, IGN, Livestream, and Wistia. You’ll work with an amazing team from places like Google, Facebook, Twitch and Brightcove.
A supportive culture that cares about both excellent work and work-life balance
Salary + equity with perks like a 10-year exercise window
Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage)
Cell phone service and device reimbursements
Catered lunches, snacks, and good coffee
Paid parental leave
Flex PTO policy
Long-term disability insurance
Investment in career growth and training
LOCATION: SAN FRANCISCO We're working in a beautiful office space, just steps from Civic Center BART station, with catered lunches and a kitchen that's fully stocked with drinks and snacks (No remote options at this time).
Mux is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.