Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees' interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion’s product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.
Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year.
Position Description
Mursion is growing its Client Engagement team, with initial focus on driving behavior change at scale at large scale organizations and strategic partners. This is a leadership role that will work in close partnership within our client engagement team, with close partnership with product, marketing, sales, and operations. Client engagement managers wear many hats, and are often included in cross-functional projects.
The compensation package for this position includes an annual base salary range from $125K-$150K based on experience and location, as well as eligibility for company bonus and equity.
This person will be responsible for the following (non-exhaustive):
- (Client Engagement) Partner with senior leaders at Fortune 500 clients to design, implement, and derive insights from Mursion programs. Collaborate with clients on designing communication plans, measurement approaches, and work to secure renewals and expansions
- (Strategy) Partnering with key executives in the organization to tackle key strategic special projects and collaborate cross-functionally to execute.
- (GTM) Develop and execute key elements of Mursion’s standard playbook to ensure a scalable process in the delivery, creation, and oversight of Mursion products.
- (GTM) Partner with the leadership team to scope out and develop key strategic partnerships needed to further enhance our current product offering and provide additional critical insights for our clients.
- (Leadership) As a leader at the company, develop and coach other team members on the Mursion team.
- (Expertise) Become a future of work expert and track and monitor key market trends that are impacting our business model and strategically outline potential ways to adjust and react.
Experience And Qualifications
- 5+ years in a CSM role at a tech firm or consulting experience
- Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations.
- Strong content development skills (playbooks, presentations, etc.)
- Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
- Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply.
- Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win.
- Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
- Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right.
- Nice to have: Experience in the ‘Future of Work’ or Education / Edtech space
We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.
Our Values
We cultivate empathy
Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.
We lead with curiosity to create lightbulb moments
Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.
We strive to raise the bar
We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.
We have the courage to be human
We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.
Compensation and perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO.
Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.
Be at the forefront of reinventing learning for the future workforce.
How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.
Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.
We are not accepting agency submissions at this time. Please don't send unsolicited candidate resumes to Mursion employees. They will not be accepted.
