MURAL is on a mission to inspire and connect imagination workers globally.

MURAL is a digital workspace for visual collaboration that connects over 50 percent of Fortune 100 enterprises. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.

Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation.

MURAL is headquartered in San Francisco and employs over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to take MURAL to the next level.

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As a Customer Onboarding Specialist, you will grow our business by applying a low-touch but human-centered approach to managing a large number of our smaller customer accounts. 

You’re responsible for creating an exceptional experience with responsibility for the following duties:  

  • Onboard customers into MURAL by providing live, hands-on training with an outgoing and consultative tone 
  • Own the account set-up for all new or renewing Plus, Enterprise Network, and MURAL Consultant Network customers 
  • Facilitate 90-day check-ins with all onboarded customers to ensure they’ve achieved value, provide further assistance, and share customer stories with the MURAL team
  • Maintain ClientSuccess records of customer engagements and opportunities 
  • Monitor dashboards post-onboarding to spot upsell, referral and other opportunities 
  • Engage larger non-enterprise customers on our credit card plans to offer onboarding and general assistance, as well as monitor their usage and other account aspects
  • Partner with MURAL’s Deal Desk to create a seamless low-touch renewal process
  • Coordinate with cross-functional teams (Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience 

YOUR PROFILE

The top candidate will be able to convey how exciting and innovative our software is, in-person and at a distance. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in MURAL. We are obsessed with creating a world-class customer experience and looking for candidates who share our fiercely customer-centric mindset.  

Our desired candidate will have:

  • 1-3 years experience in Customer Success, account administration and support at a SaaS organization
  • Very comfortable with technology
  • Fluency in spoken and written English
  • Gain fulfillment from helping others by means of public speaking, training 
  • A responsive, outgoing, energetic tone when engaging with others 
  • A self-starting, independent approach to managing your own work
  • Good project management skills and is able to create and launch new initiatives 
  • Ability to manage and interpret customer behavior/data to create business opportunities
  • A passion to help customers succeed and empathize with them
  • An undying concern about new, better ways to solve problems
  • A willingness to work independently in the office or from remote locations

Ideally…

  • You have experience in design thinking and creative disciplines or are willing to learn
  • You have worked closely with Design, UX, Research and Product Management roles in the past 
  • Verbal and written language proficiency in any of the following languages (German, French, Spanish, Scandinavian)

WHAT WE OFFER

In addition to being part of our quest to help people empower their imagination, we offer:

  • Competitive salary and benefits
  • Flexible working hours
  • Ability to work remotely
  • Flexible time off
  • A phenomenal learning environment for you to develop

OUR VALUES

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

  • Make Others Successful
  • Adapt to Thrive
  • Show Up With a Smile
  • Generate Wows
  • Think Global
  • Play to Win and Have Fun

Practicing equality through imagination work.

MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life. 

Apply for this Job

* Required