HELLO... We're looking for a Senior Strategist!


Who are we?

MullenLowe Profero is a global customer experience agency building brands through digital experiences. Our purpose is to make every experience the best expression of the brand, through digital content, digital platforms and CRM.

We’ve been responsible for transforming the customer experience for some of the best brands in the world including Bahlsen, Harley-Davidson, Diageo, Danone, Etihad, Sennheiser, NHS, Moleskine, Royal Mail and HSBC.

Recognised as one of the leading customer experience agencies by Forrester, we have won numerous awards including, Effie’s, Cannes Lions, BIMA’s, DMA’s and Clios as well as MullenLowe Group UK being named IPA Effectiveness Network of the Year 2020.

We’re an open and friendly bunch (well that’s what people tell us) and we welcome others readily into the team whether you’re with us for a short stint (freelance) or looking to go the distance and join us permanently.


What will you do?

We’re looking for a Senior strategist with a passion for creating visionary content and CRM experiences to join MullenLowe Profero - the digital customer experience arm of MullenLowe Group.

You’ll be joining a dedicated team, working closely with other disciplines to transform brand experiences across content, CRM and digital platforms. You’ll speak to real customers, digest data, and work out what all that really means to people in order to identify and humanise insight. Responsible for authoring content strategies, you’ll also collaborate on data and contact strategies, working with diverse teams to then translate those strategies into concepts and experiences. You’ll lead projects and client thinking, ensuring their content and CRM experiences evolve.


About you

You’ll be attracted to problems without obvious solutions, passionate about content and customer engagement, and committed to curiosity.

Having previous experience as a senior strategist across CRM and content is a must for this one – you’ll also have a compelling and provocative point of view on the future of content, experiences and customer engagement and bring this to your day to day work.

With a great instinct for storytelling, you’ll have strong research experience and are happy generating and supporting insights that help to solve clients’ problems.



Extra holiday days you can buy, your birthday off, gym discounts, a running club, healthcare, discounted massages and just about everything else you can think of! Dedicated to our people, we provide extensive benefits to help with that work life balance. We focus on great people, great work, effectiveness, creativity and passion. If that sounds like the place for you then we want to meet you!

MullenLowe Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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