• Works independently and/or assists other developers in the coding, testing and debugging of Genesys routing strategies utilizing Interaction Routing Designer or Composer.
  • Responsibilities will focus on supporting Genesys CTI routing strategies. Supported applications will include the Genesys suite of call routing components and applications.
  • Works with direction from others to create routing strategies according to given specifications to enhance and increase the effectiveness of existing contact strategies for end users.
  • May make suggestions or offer alternative resolutions for software problems or enhancements.
  • May assist in the development of user’s manuals and/or document changes made to the existing software.
  • Works with technical staff to learn and better understand problems or issues with software.
  • Performs other duties as assigned or apparent.

Desired Skills and Experience

Basic Qualifications:

  • A Bachelor’s Degree in Information Technology or related field, or an equivalent combination of formal education and directly related experience, is required.
  • Two years of Genesys or Avaya routing strategy development or experience in a related field is required.


Additional Qualifications:

  • Knowledge of commonly used Genesys development tools such as Interaction Routing Designer and Composer is highly preferred.
  • Experience with Genesys CTI Components including Configuration Manager/CME, Interaction Workload Distribution, Interaction Workspace and Infomart preferred.
  • Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff, as described above.
  • Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate.

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