About the Role?
Responsible for working on daily projects that facilitate and maintain our relationship with Vendors in addition to Improving the vendor experience.
What will you do?
- Retaining and reactivate vendors.
- Managing and enhancing the working relationship with partners by being their main point of contact.
- Identifying and implementing new value-added initiatives and being proactive in finding solutions for them through regular contact by telephone, email or face to face meetings.
- Getting feedback from our partners and translated it into product, marketing, and operations improvement.
- Improving operational efficiency of our partners by making sure we always deliver the best service.
- Make sure that all partners maintain a high customer experience and briefed them on how to even improve it.
- Monitoring performance of ground operations on day and interval level; to proactively ensure there are no delays to active orders.
- Ensuring continuous improvement by exercising the efficiency of current processes, measuring the impact on vendor experience and on business relationships with our partners.
- Providing recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
- Manage outsourced vendor support team in a properly and timely manner.
Requirements:
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Minimum Qualifications |
- Bachelor’s Degree in any related discipline. |
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Required personal qualities |
- Excellent communication and presentation skills. - Negotiation skills. - Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels. - Able to work on public holidays and weekends. |
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Required competences |
- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred. - Good English. |
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Minimum Experience |
- 1-3 years of experience and understanding of delivery & logistics business. - Previous experience in a similar position related to dispatching or customer support. - Precious experience in E-commerce partnerships is preferred. |
