About the Role?

Responsible for working on daily projects that facilitate and maintain our relationship with Vendors in addition to Improving the vendor experience.

What will you do?

  • Retaining and reactivate vendors.
  • Managing and enhancing the working relationship with partners by being their main point of contact.
  • Identifying and implementing new value-added initiatives and being proactive in finding solutions for them through regular contact by telephone, email or face to face meetings.
  • Getting feedback from our partners and translated it into product, marketing, and operations improvement.
  • Improving operational efficiency of our partners by making sure we always deliver the best service.
  • Make sure that all partners maintain a high customer experience and briefed them on how to even improve it.
  • Monitoring performance of ground operations on day and interval level; to proactively ensure there are no delays to active orders.
  • Ensuring continuous improvement by exercising the efficiency of current processes, measuring the impact on vendor experience and on business relationships with our partners.
  • Providing recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
  • Manage outsourced vendor support team in a properly and timely manner.

Requirements:

Minimum Qualifications

- Bachelor’s Degree in any related discipline.

Required personal qualities

- Excellent communication and presentation skills.

- Negotiation skills.

- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.

- Able to work on public holidays and weekends.

Required competences

- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred.

- Good English.

Minimum Experience

- 1-3 years of experience and understanding of delivery & logistics business.

- Previous experience in a similar position related to dispatching or customer support.

- Precious experience in E-commerce partnerships is preferred.

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