About the Role:

Handle stores throughout communication channels and resolving Partner's issues on time. Make an analysis of training-related surveys and take appropriate actions. taking care of partner's performance on a daily to monthly basis.


  • Coordinate with Sales, Catalog, and Account Management teams and carry out the partner onboarding process.
  • Work on regularly updating sheets and data for better record-keeping.
  • Responsible for the development and implementation of performance metrics to improve business operational efficiency
  • Ensure that top-quality work is produced and completed in the given timelines while setting the right priorities for the onboarding queues.
  • Communication and collaboration with Account Management and Partner
  • Ops team members regarding Partner Portal and ticketing.
  • Account Management of partners and resolving their issues raised through different communication channels.
  • Carry out Quality checks and audits for training and the merchant performance.
  • Own and manage the Partner Communications content and calendar.


Bachelor's degree is preferred

Years of Experience:

  • 1 Previous experience on similar job is required

Job Specification & Skills:

  • High efficiency and advanced skills in Microsoft Office Tools - Excel,PowerPoint
  • Fluent in Arabic and English - spoken & written
  • Strong analytical skills by using Excel.

Business Language Skills:

  • English and Arabic language skills


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