About the Role?
Responsible for maintaining the balance between our customers and our MRSOOLs during delivery to ensure optimal service through encouraging a high acceptance rate and resolving any issues that may rise.
What will you do?
- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers in answering questions and resolving issues.
- Daily live Tracking couriers to maintain sufficient service to the clients.
- Troubleshoot and investigate fraud and troubled orders.
- Monitor, anticipate and manage the live operation to ensure a great user experience
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing orders.
- Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
Requirements:
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Minimum Qualifications |
- Bachelor Degree in any related discipline. |
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Required personal Qualities |
- Excellent communication and presentation skills. - Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels. - Able to work on public holidays and weekends. |
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Required competences |
- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred - Very Good English. |
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Minimum Experience |
- 1-3 years of experience and understanding of delivery & logistics business. - Previous experience in a similar position related to dispatching or customer support.
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