Senior Technical Program Manager

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Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

Mozilla is looking to fill a Senior Technical Program Management position to support Mozilla’s TPM Shared Infrastructure team. This will require skills to lead medium to large-scale projects. Together, we will drive global multi-functional efforts with geographically dispersed team members and will be responsible for developing and leading efforts, ensuring project work and business objectives are met. To be successful, you will build, track and report on projects in our portfolio. You will lead the completion of achievements by prioritizing actions, documenting risks and mitigations and communicating the status to all interested partners and key customers. More broadly, you will help surprise and delight Mozillians, both internal and external!

• Lead multiple projects, tasks, events, and initiatives concurrently
• Coordinate internal resources and third parties/vendors for the precise execution of projects
• Ensure that all projects are delivered on time, within the scope, and budget
• Developing project scopes and objectives, involving all relevant partners, and ensuring technical feasibility
• Work with remote employees as effectively as local ones
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to lead changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and call out significant achievements and risks to deployment with management and other partners as needed
• Develop the relationship with the client and business Partners
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Build and maintain comprehensive project documentation

• 5+ years of project management experience in an IT/Operations environment
• Excellent interpersonal skills to juggle many activities without losing sight of the highest-priority items
• Ability to understand complex concepts and make reasoned decisions with sometimes imperfect data
• Good communication skills, relationship-building, and negotiation skills
• Be results and detail-oriented
• Ability to communicate and interact with leaders within IT and the business
• Experience with different project management methodologies such as Agile (Scrum, AUP, etc) and Waterfall
• Experience working with Infrastructure, IT, Cloud and Security Programs
• Experience working with a geographically dispersed workforce through video conferencing, Internet chat, and other collaboration tools.
• Knowledge of cloud infrastructure is an asset

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2418