About the job

The Firefox team is looking for a User Research Director who can lead a team to understand Firefox users so that we can better serve them, and our mission, with products and services. We are looking for a Director who is excited to build a qualitative and quantitative mixed-methods research group, growing from our core strength in qualitative methods. The Director of User Research will also prioritize and lead the team’s ongoing work of discovering user problems and contexts; shaping the design of products; and following through on product outcomes at scale.

As a User Research Director at Mozilla, you will:

  • Lead a team of user researchers to collaborate across disciplines including Product Management, Data Science, Data Engineering, Product Engineering, Content Design, and User Experience Design.
  • Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives.
  • Provide a supportive environment for team members to continue to grow their research capabilities and produce their best work.
  • Lead vendor selections, external resource contracts, and budgets.
  • Be responsible for the overall User Research plan for Firefox, driving activities and schedules based on the technical and product requirements of the organization.
  • Communicate insights across the organization, to a variety of audiences from product teams to executives
  • Represent the User Research team internally and externally, and support the team in their outward communication -- from professional spheres (conferences, publications) to general audiences (blogging).

Professional Profile:

  • You have 10+ years of experience working in user research in an industry setting.
  • You have 3+ years of experience managing an in-house user research team
  • You have deep knowledge and experience with both quantitative and qualitative user-research methods (usability testing, cognitive walkthroughs, 1:1 user interviews, remote testing, contextual inquiry, field studies, surveys, eye-tracking, and multivariate analysis.)
  • You care about users and their experiences on a deep level, and strive to make connections with them.
  • You enthusiastically stay up-to-date on research techniques, emerging research tools, and academic literature.
  • You have experience working in a distributed organization.
  • You have a demonstrated ability to prioritize and manage complex organizational research needs.
  • You have an advanced degree, or equivalent experience, in design, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or related field.

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: B

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