Every day, hundreds of millions of people rely on Mozilla and our flagship browser, Firefox, to explore and develop for the Internet. Mozilla helps people to safely discover the world online as well as create new experiences on desktops, smartphones, tablets, and in virtual and augmented reality, all while respecting their privacy and agency. This is a time of opportunity and growth at Mozilla that is coinciding with a telling and critical inflection point for the market in general. Are you excited to take on big challenges to make the user experience of the Internet meaningfully better? Are you comfortable challenging assumptions and the status quo to advocate for better products and services?

Mozilla is looking for an outstanding Technical  Account Manager to join our Business Development team. The successful candidate is solution-oriented and must be able to understand and communicate advanced engineering concepts to both technical and non-technical stakeholders. This role will help the team  grow demand for our popular products and services as well as introduce new ones that we have in the works. You are able to compellingly describe concepts of what "could be" as easily as you can communicate "what is." You are a good listener and quick study, working with various partners to find connections and refine options in pragmatic and efficient ways. You are comfortable working with internal and external partners to vet product partnership opportunities and help turn them into offerings that are loved by a global audience. You are analytical, highly curious, collaborative, and creative. You have experience with building and executing against significant, impactful partnership agreements. You understand how to generate and grow revenue, and you operate with a sense of urgency. You respect and seek to understand how real people interact with products that deliver tangible value.

What you’ll  do:

  • Be a key team member in determining what Mozilla builds and with whom.
  • Help qualify, structure, and execute product, technology, content, and distribution partnerships
  • Uncover opportunities for next-generation products and technologies and new adjacencies for existing ones
  • Drive revenue and projects from conceptualization, business case, validation and feasibility testing to commercial launch
  • Work with product and engineering teams to help assess opportunities and onboard new partners
  • Support integrations with search, distribution, commerce and brand partners; managing expectations and participating in regular business reviews
  • Manage the technical workstream for complex & custom integration projects
  • Troubleshoot and debug technical issues that occur across our products and external partner systems
  • Partner with BD, analytics, data science, data engineering and finance team to generate reports and provide guidance using existing tools and dashboards or writing some custom SQL, as needed
  • Light quality assurance

Your Professional Background:

  • Experience:
    • Multiple years working in consumer or enterprise software, bringing products/services to market. Product introductions that included 3rd party partner offerings a plus.
    • Excellent technical background in the web/mobile space
    • Online monetization experience
    • Experience with managing a variety of partner and channel types, including top tier global tech and Fortune 1000 companies
    • Experience working with partnership leads, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
    • Extensive deal experience in product and platform partnerships. You have closely collaborated with internal and external product teams to lend insights into new product development
  • Skills:

  • Creative problem solver, able to get around obstacles with finesse
  • Outstanding communication and presentation skills, especially with engineers, product managers and designers
  • Excellent analytical, critical thinking and problem solving skills
  • Deep understanding of the mobile and Internet ecosystems
  • Early adopter of emerging consumer technologies
  • Self-starter who thrives in a fast-paced environment
  • Track record of originating and commercializing new concept/business models
  • Experience in a product/technical management role is a plus
  • Expertise with SQL, web technologies, and API's (you’ve worked with developer APIs to create new offerings)
  • Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
  • Important:

  • Passion for Mozilla and its mission/values
  • 8+ years of of work experience in a technical partner-facing role 

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C


Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mozilla are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.