The Firefox team is looking for a User Research Director who can lead a team to understand Firefox users so that we can better serve them, and our mission, with products and services. We are looking for a Director who is excited to build a qualitative and quantitative mixed-methods research group, growing from our core strength in qualitative methods. The Director of User Research will also prioritize and lead the team’s ongoing work of discovering user problems and contexts; shaping the design of products; and following through on product outcomes at scale.

 

As a User Research Director at Mozilla, you will

  • Lead a team of user researchers to collaborate across disciplines including Product Management, Data Science, Data Engineering, Product Engineering, Content Strategy, and User Experience Design.
  • Educate the Firefox organization about user research techniques and how to integrate user research insights into the product development process.
  • Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives.
  • Provide a supportive environment for team members to continue to grow their research capabilities and produce their best work.
  • Lead vendor selections, external resource contracts, and budgets.
  • Be responsible for the overall User Research plan for Firefox, driving activities and schedules based on the technical and product requirements of the organization.
  • Communicate insights across the organization, to a variety of audiences from product teams to executives
  • Represent the User Research team internally and externally, and support the team in their outward communication -- from professional spheres (conferences, publications) to general audiences (blogging).

 

Professional Profile

  • You have 10+ years of experience working in user research in an industry setting.
  • You have 3+ years of experience managing an in-house user research team
  • You have deep knowledge and experience with both quantitative and qualitative user-research methods (usability testing, cognitive walkthroughs, 1:1 user interviews, remote testing, contextual inquiry, field studies, surveys, eye-tracking, and multivariate analysis.)
  • You care about users and their experiences on a deep level, and strive to make connections with them.
  • You enthusiastically stay up-to-date on research techniques, emerging research tools, and academic literature.
  • You have experience working in a distributed organization.
  • You have a demonstrated ability to prioritize and manage complex organizational research needs.
  • You have an advanced degree, or equivalent experience, in design, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or related field.

 

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Level: M5

#LI-RC1

Apply for this Job

* Required

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mozilla are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.