Business Operations Lead (San Mateo, CA)

Movoto Real Estate is a well-funded startup with a new full-service online brokerage that has already enabled millions of people to buy and sell their homes by connecting them to the best real estate agents in the business. Our primary focus is on customer success and our business model ensures that we only succeed when our customers do. As we extend our business, we are looking for a Business Operations Lead to implement and manage innovative processes that support our Payment Operations team.

This is an Exempt - Full Time position based in our San Mateo, CA office.

The Role: 

As a Business Operations Lead at Movoto, you will be a key player in helping us:

Achieve our company-wide revenue targets by leading a 6-person operation team. In order to achieve the target, you will be working to define your team strategy with our Head of Business Development and Finance. The Business Operations Lead will also have the flexibility to grow and develop our current process and implement them with the team. This role will be a key aspect in managing our client lifecycle and ensuring the growth of the Movoto business model.

Responsibilities:

  • Weekly call reviews and feedback sessions with the remote team (6 people)
  • Daily review of escalated transactions to prevent team roadblocks
  • Assign transactions to the payment operations team to pursue
  • Identify and implement process changes to improve team efficiency
  • Working cross-functionally with different departments (ex: analytics, product, operations)
  • Revenue reporting to stakeholders on a weekly basis

Qualifications

  • At least one year of prior experience leading direct reports
  • Strong data analysis skills (Pivot tables, VLOOKUP's, forecasting)
  • Ability to prioritize well, while juggling multiple tasks at once
  • Experience training and coaching employees while implementing changes
  • Comfortable collaborating with key company stakeholders
  • BA/BS degree
  • Excellent relationship builder who engenders trust and rapport with payments team
  • Must have exceptional organizational, written, and oral communication skills
  • Infectious enthusiasm, excellent business judgment, and excellent phone demeanor
  • Working knowledge of Google Suite, Microsoft Suite and Salesforce
  • Real estate industry experience is a plus

Benefits and Perks at Movoto-HQ

  • Medical, Dental & Vision Benefits
  • Flexible Paid Time Off
  • Parental Leave Benefits
  • Commuter Benefits
  • Basic Life, Supplemental Life, AD&D and Disability
  • Retirement Plan with Matching Program
  • Perkspot – exclusive corporate discounts
  • Career Advancement Opportunities
  • Competitive Salaries
  • Paid Holidays
  • Flexible Hours
  • Weekly Lunch –n- Learn’s
  • Free Healthy Office Snacks
  • Employee Engagement Events
  • PetPlan (10-15% off premiums)
  • SoFi – Student Loan Financing
  • Personal Capital – personal net worth manager
  • On-Site Car Wash & Detailing
  • Volunteer Opportunities

About Movoto

www.movoto.com, which is one of the top 10 real estate websites in the US, covers all 50 states in the US. Founded in 2005, San-Mateo-based Movoto is led by an experienced team of technology and real estate experts with a shared vision of empowering real estate consumers. Movoto provides a unique online home buying solution that combines innovative, easy-to-use research tools with ready access to a network of experienced local real estate agents.

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