Customer Care Representative - Technical

Move, Inc.  35 reviews - Scottsdale, AZ

We are looking for Customer Care Representatives with a passion for service to join our team. We take pride in providing world-class technical support and service. This opportunity is well-suited to a positive, professional person who is comfortable with technology and  genuinely enjoys finding solutions to customers’ issues. This is an excellent position if you are looking to grow your customer service and technical support skills in a dynamic, innovative and expanding company.

Duties and Responsibilities:

  • Provide telephone technical support to existing customers by troubleshooting software issues, discovering appropriate solutions, and adding value to each customer interaction
  • Maintaining customers’ accounts and managing access to their respective products through our in-house system
  • Responding to billing inquiries and resolving customer complaints
  • Answering phones in a prompt, polite and friendly manner
  • Promoting viable and complementary solutions and services
  • Performing administrative duties as needed

Education, Skills and Experience:

  • Must have high school diploma or equivalent
  • At least one year of customer service/technical support
  • Professional phone manner, including patience, empathy and a knack for understanding customer needs
  • Excellent spoken English and verbal comprehension skills are essential
  • The ability to diagnose and troubleshoot software and hardware issues
  • Good working knowledge of operating systems (OS X, iOS, Windows and Android)
  • Must be able to thrive in a heavy phone-based environment
  • Hours: Must be able to attend training Monday through Friday from 7:00am to 3:30pm for the first 4 weeks. Regular working hours are any 8 hour shift Monday through Friday, between 6 a.m. and 6 p.m. - Except holidays. No Nights! Voluntary Weekends!
  • Competitive salary (plus monthly bonus incentive) and benefits including medical, dental, vision, 401(k), vacation and holidays
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