We are looking for an Account Specialist to handle Collections on assigned accounts for our realtor.com division. 

 Make a high volume of outbound calls and take inbound calls from Realtors daily

  • Settle past due balances and upsell
  • Offer consistent communication and timely resolution for our Realtors
  • Resolve Collection issues on agent and broker accounts
  • Meet or exceed minimum sales, and collections goals
  • Meet or exceed a minimum out bound call requirement
  • Engage customers with the highest level of respect and integrity

 High volume outbound calling experience

  • High tolerance for engaging with challenging clients
  • Thorough knowledge of a consultative or solutions based sales process
  • 12 months minimum collections and/or sales experience
    • Familiarity with the real-estate landscape required
    • Familiarity with advertising products and services required
    • Familiarity with Salesforce a plus but not required
  • Knowledge of Windows specifically Excel and Gmail required
  • Ability to:
    • Trouble-shoot and resolve customer service issues
    • Meet deadlines and work well under pressure
    • Multi-task and prioritize
    • Work the predesigned work schedule
    • Leverage established negotiation tactics 

     

 

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