Duties and Responsibilities:

  • Engage customers with the highest level of respect and integrity
  • Contact customers either by phone or email concerning outstanding invoices
  • Work with the sales team to resolve customer issues concerning why invoices haven't been paid
  • Generate mail or fax invoices and contracts
  • Create trial balances for the customer or sales team when requested
  • Account reconciliation when requested by either the customer or the sales team
  • Create tasks to have invoices adjusted or payments applied
  • Document all actions in the computer system

Education, Skills and Experience:

  • Minimum 1 year experience either in customer service or collections manually dialing the phone
  • Exceptional knowledge of Microsoft Office (Word, Excel and Outlook)
  • Excellent communication skills both verbal and written
  • Ability to toggle between proprietary systems
  • Accounting knowledge with unapplied payments/credits for proper application to customer accounts
  • High School Diploma or equivalent education required

 

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