Senior Director, Client Services

Want to work on the cutting edge of social media? Want to join a company whose brand is so strong that we get unsolicited clients reaching out every week? Want to work at an agency whose mission is to Spread Joy? 

Movers+Shakers is a new kind of creative agency, built for the era of social & agility. We act as a creative AOR, influencer agency, and production house -- streamlined to drive cultural relevance with Gen Z and Millennials.

Brands like e.l.f., Netflix, Tinder, and Amazon rely on Movers+Shakers to win on social and beyond. We’ve gotten our clients over 250 billion views -- from explosive brand campaigns to viral daily content.

Fast Company named Movers+Shakers one of the "Most Innovative Companies" in the world, and Ad Age named us a "Small Agency of the Year" (three years in a row). Adweek called us "the best agency in the world at creating campaigns on TikTok." 

We're really proud of our work, and we're even more proud of our culture. In their first week, new employees inevitably comment on how positive and supportive our workplace is. A month in, they're noting how little ego there is, and how departments collaborate surprisingly deeply. 

Intrigued? Read on…

ABOUT THE ROLE 

As a Senior Account Director, you’ll own the relationship, success and growth for an exciting new client, a creative technology giant with a 3+ year relationship ahead of us. Internally, you’ll lead our cross-functional team to deliver innovative work, as well as lead other global agency partnerships. You’ll juggle competing priorities, from pricing to resourcing, as you grow your revenue and profitability. Externally, you’ll lead our clients to success they dreamed of. You’ll intuit their needs and inspire them with what’s possible.

We’re looking for a savvy business leader: someone who  understands an agency P&L and how we grow, and equally understands a client CMO’s business struggles and how they grow. We need a socially-native thinker, who understands how to use social media to drive key client outcomes.

ROLE SPECIFICS 

You will help shape the future of social media advertising for one of the world's most iconic and forward-thinking tech brands with revolutionary software solutions that empower creativity and productivity across the globe.

This role will be part of a senior cross-functional team dedicated to this client. As part of this relationship you will walk the halls and collaborate with senior clients and internal teams three days a week from their office in downtown San Francisco. 

KEY RESPONSIBILITIES

• You have proven experience leading a $5-10M+ book of business, with deep knowledge and expertise in multi-social channel marketing and innovation
• Global execution and deliverables
• You lead relationships with clients from coordinator to CMO, building deep thought partnerships based on trust and care. You act as client “therapist” to elicit and articulate their unexpressed needs and big dreams
• You’re thirsty to grow business, with existing and new clients! You understand how to identify and unlock opportunities for profitable growth in revenue & relationships.
• You inspire cross-functional teams with strong and thoughtful leadership, creating an ownership and accountability culture
• You proactively travel to meet with clients IRL
• You know how to make sound business decisions and manage competing priorities. 
• You’re good with the details, and know how to develop and maintain annual, quarterly and monthly revenue forecasts and projections
• You know CRM systems (we use Salesforce - prior knowledge not a requirement), and know how to track and manage pipeline, revenue, contracts, invoicing, profitability and customer satisfaction to meet or exceed established goals
• You can participate as needed for new business intake and outbound efforts

QUALIFICATIONS

• 15+ years experience in an account services/marketing role with at least 10 years in a management role
• Be onsite at client’s office in San Francisco for approximately 3 days per week
• Deep social media expertise
• Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing
• Experience and examples in building, managing and motivating a high performing team
• Measurable client growth and retention track record
• Highly developed skill in communication, polish and presence
• Skilled partner to top-level client executives.
• Facility setting and holding boundaries and leading difficult conversations
• Very high levels of flexibility and creativity for solving problems
• Proven new business or revenue generation experience (both outbound and inbound)
• Intense desire to excel in an entrepreneurial, collaborative environment
• Exceptional organizational skills
• Kind, loving and JOYFUL

We look forward to hearing from you! 🎵💃

BASE SALARY RANGE

Our estimated range for this role is $150,000-200,000* 

*Don’t let this range drive your decision to apply. Actual compensation packages are based on the level of skill and experience each candidate brings to their role. Similarly, there might also be a more senior or junior position available, that would be a better fit with your expertise. For example, a person may apply for a Senior Creative Producer role, and we may assess that their skills are at the Creative Producer level. Each level has its own compensation range.

At Movers+Shakers, we pride ourselves on competitive salaries, and we work hard to ensure there is pay equity across the company. We welcome open and honest conversations about compensation in all of our initial calls. We look forward to meeting you!