Full time • Starts July 15, 2021 • Competitive pay • Work from anywhere in the contiguous U.S.
Applications accepted on a rolling basis until job is filled.
MoveOn is a diverse and vibrant community of millions of people working together to create progressive change in America. We are an innovative campaigning organization that supports people throughout the country to take action through driving impactful campaigns that influence the behavior of people and institutions, shape the outcomes of elections, and expand the realities of what’s possible. We organize to challenge entrenched power, while pursuing economic, racial, and social justice and a vision of a country in which everyone can thrive.
MoveOn has a vital role to play in securing progress during the Biden-Harris administration, and in organizing the grassroots to set up election wins in 2021, 2022, and beyond. We are building a powerful, multiracial, and economic populist movement, and we’re fighting for progress on health care, climate, racial justice, and more. In service of that mission, in 2021 and beyond, MoveOn will drive impactful, movement-connected, multichannel, nimble campaigns aimed at impact.
The mission of the Member Experience department at MoveOn is to help more MoveOn members feel seen, included, valued, and supported, translating into more sustained active memberships. As the executive of this department, you will manage a 12-person, $5M operation that includes a Product team, Email Experience team, and Mobile team. These teams focus on facilitating the technology development, processes, and strategies to acquire, engage, and retain members.
You will contribute to campaign strategy overall, and in particular bring the lenses of retention, growth, and the engagement opportunities and results that our members are having across all of our communications channels. You’ll manage a team of savvy and organizer-minded mobile campaigners, ad specialists, email marketing experts, and product directors to help us grow our membership and retain members through a dynamic, fulfilling experience. You’ll join senior management and actively contribute to the organization’s most important questions about direction, especially on top tier campaigns.
In general, you’ll lead a multifaceted day that includes coaching, decision-making, internal organizing, triaging, and strategic consulting. The perfect candidate for this role will have a broad digital portfolio, professional customer experience credentials, as well as a history of organizing or specific involvement in movement building.
Here’s what you’ll do:
- Lead and support the Member Experience department to ensure that our members are having the most engaging and fulfilling digital experiences possible (across email, mobile, web, and emerging platforms), and that our membership is at the size and composition we need to effect progressive change in the U.S.
- In partnership with the executive director and other internal stakeholders, drive the internal processes to set the vision, goals, strategy, and objectives for member experience, retention, and growth for the organization.
- Manage and support the organization’s implementation and maintenance of member experience, retention, and growth initiatives.
- Evangelize and educate the broader organization about the Member Experience department’s work and significance.
- Develop a maturity road map for departmental development as internal capabilities increase and external expectations evolve.
- Stay abreast of what others in the field are doing, in the public, private, and non-profit sectors, and be ready to borrow and innovate to drive Member Experience goals.
- Provide sound strategic advice to the executive director and other senior leaders in the organization, emphasizing specific ways different roles can make a difference in member experience and lifetime donor value.
- Coordinate the various roles associated with member experience management throughout the organization, minimizing silos of systems, data, assumptions, hand-offs, performance, and member touch points.
- Support, develop, and coach managers to manage the work and the people to meet team and individual goals.
- Ensure that the teams have the skills and knowledge needed to do their specific jobs and receive ongoing training, coaching, guidance, and support.
- Architect and manage the overall department budget, with revenue and expenditure targets.
- Maintain a culture of excellent service to our members by making sure that published/deployed products are flawlessly produced.
- Foster a culture steeped in our values, including equity, collaboration, and staff development.
Desired skills and experience:
- Significant leadership in a digital strategy, product, or customer experience role at an organization with a large membership, subscriber, or customer base.
- Demonstrated leadership skills, especially in relation to aligning multiple teams, as well as aligning stakeholders outside of your line management, and keen decision-making.
- Experience managing a department of at least five individuals, as well as managing other managers.
- Significant experience or exposure to technology, product, or digital strategy roles in the context of an electoral, advocacy, or organizing campaign.
- Solutions-oriented self-manager and self-starter who excels at working autonomously, and ideally has managed teams virtually.
- Cross-team project management, especially for technology, with ability to learn and adapt quickly to change.
- Strong understanding of modern applications, frameworks, tool sets, and data technologies and how to choose among and coordinate them.
- Strong writing skills, keen attention to detail, and a track record of good judgment regarding public communications.
- Commitment to applying anti-oppression frameworks—especially with regard to racial, gender, and economic injustice—to work you lead.
- Acts with high integrity, professionalism, low ego, dependability, and camaraderie
- Strong equity lens, including:
- Strong awareness of issues of equity that impact campaigning in the U.S. context
- Demonstrated ability to manage equitably and develop equitable decision-making processes.
- Strong listening skills and a track record of inclusive decision-making.
- A relational manager with high emotional intelligence and experience being emotionally supportive to staff during stressful or difficult periods.
- Proven success in managing strategic goal setting and work planning.
- Comfortable developing and driving systems and processes in a complex organization.
- Deep commitment to MoveOn’s vision.
- Experience with MoveOn’s style of digital campaigning or willingness and quick ability to learn.
- Substantial and nuanced understanding of power as it relates to the United States political process and systems and the progressive movement.
Reports to: Executive Director
Location: Position may be based anywhere in the contiguous United States. May require occasional travel.
Salary and Benefits: At MoveOn, we commit to equity in our compensation philosophy and practices. We are committed to equal pay for equal work. To counter systemic compensation issues in this country and pay inequality, we have a nonnegotiable compensation practice. We utilize benchmarking and peer organization data to ensure we provide competitive nonprofit compensation and benefits. The salary for this position is $159,146. In addition to the base salary, we offer a home office subsidy that ranges from $4K to $14K annually and is based on your home location. We also offer an internet and phone subsidy of $2,100 and a health and wellness subsidy of $900 annually. All of these cash benefits are added to your bimonthly paycheck. We offer strong medical, dental, and vision benefits, which are free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate). We offer employer-paid premiums for life insurance; four weeks accrued paid vacation time per year, prorated for the period that you work; 18 weeks of paid parental leave (birth, adoption, foster care placement of a child), 10 days accrued paid sick time prorated for the period that you work; paid family medical leave; and staff holidays. We contribute 5% to your 401(k) after six months of employment. We also offer $1K in professional development budget each year for each staff member.
MoveOn.org Civic Action and MoveOn.org Political Action provide equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.