At Topia, we’re known for innovative technologies that solve problems for a wide range of industries — and we need a new addition to our problem-solving team. We’re currently seeking a highly skilled technical support analyst to provide front-line technical IT support to our internal user base as well as our external customers. In this role, you will work with complex systems, securely designing, developing, and integrating them at every stage of its life cycle. If you’re reliable in delivering mission-critical systems with an eye toward accessibility, optimization, and security, we’d like to hear from you.

Objectives of this Role

  • Organize, track and respond to support requests and investigate application problems.
  • Propose and implement technical solutions independently and/or in conjunction with internal teams.
  • Investigate and establish temporary workarounds to minimize disruptions to end users. 
  • Manage and monitor end-user system installations, including configurations, testing, and maintenance.
  • Identify potential IT and Support related issues and integrate possible solutions.
  • Craft custom scripts, reducing requirement of human interaction.
  • Enable faster and smarter business processes and implement analytics for meaningful insights.

Responsibilities

  • Use expert-level administration and optimization of hosts and applications to ensure high availability and appropriate resource management.
  • Standardize and automate processes and monitoring using scripting technology.
  • Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks.
  • Conduct high-level root-cause analysis for service interruption and establish preventive measures.
  • Organize, track and respond to support requests and investigate application problems.
  • Investigate and establish temporary workarounds to minimize disruptions to end users when problems require a programming fix that can’t be implemented right away.
  • Write and distribute end user documentation and instructions.
  • Create reports and documentation outlining findings and solutions.
  • Responsible for regional IT assets.

Desired Skills and Experience

  • Bachelor’s degree in technology or computer science
  • Experience with desktop operating systems; current security tools and technologies, desktop performance-monitoring tools, SSO tools, virtualization
  • Knowledge of Apple and Microsoft O/S preferred
  • Experience supporting customers in a tier 1 capacity 
  • Excellent communication, and customer service skills
  • Experience analyzing business operations and configuring software applications to effectively support these operations

About Topia

Topia (formerly MOVE Guides, Teleport and Polaris Global Mobility), the global mobility management company, reduces barriers between people and places to enable employees to work from anywhere through its integrated suite of mobility solutions and services. Over 100 global companies rely on Topia’s technology and service platform for relocation and expatriate management, tax and payroll, and immigration data across more than 100 countries with maximum operational efficiency, employee satisfaction and engagement, and assured compliance. Topia’s philanthropic initiative, Mobility4All, provides a portion of revenue and employee time to assist individuals fleeing poverty and conflict by moving to new locations.

Founded in 2012, Topia has raised over $90M from New Enterprise Associates and Notion Capital and operates headquarters in San Francisco and London, with offices throughout the Americas, EMEA and APAC. For more information, go to www.topia.com and follow Topia on Twitter, Facebook and LinkedIn.

Apply for this Job

* Required