Quality & Visual Standards Assistant
Canaan, CT
About the Position:
The Quality & Visual Standards Assistant is responsible for the process of implementing tools that guarantee the aesthetic appearance of all campuses and other facilities, reinforcing the Mountainside Best in Class ambiance for clients and staff. Assure the design, appearance, and functionality of the Mountainside spaces including exterior and interior, certify alternatives to guarantee the space utilization and beauty, preserve the design and company branding.
Schedule:
Monday through Friday, 9:00AM - 5:30PM
Your Role:
- Develop and maintain visual standards guides at all locations conforming to the aesthetic appearance proposed by the department of design and safety recommendations, guidelines, specifications, Standard Operation Procedures (SOPs), and standards of care. Update them as needed when new furniture is placed, layouts change, & renovations occur. Certify the Mountainside’s standards are followed to ensure clients and staff adhere to space use guidelines and are held accountable for their actions.
- Utilizing the visual standards guides, audit the organization, design, aesthetic, and space utilization of all Mountainside facilities at all locations, evaluating the use and situation of space regarding Furniture, Cleanliness, Organization, Lighting, Signage, Decoration, Maintenance, and other related aspects. This includes all off campus locations.
- Update and create signage and name plates as needed and collaborate with marketing and outside vendors to produce signage for new programs and initiatives.
- Interact with different departments and clients to facilitate the use, maintenance, and upkeep of all Mountainside locations, ensuring we deliver the “look & feel” standards.
- Proactively solve issues as they arise when possible. Fully understand the company's goals, values, and clients’ needs regarding Mountainside standards and strive to uphold them to the best of your ability, even if they fall outside your formal job description, using your skills and initiative.
- Assist with admin-related tasks – Service Now, Word, Excel, Teams - update different platforms reports, documentation, and files (SOPs, etc.). Handle ServiceNow requests for the Furniture, Fixtures, and Equipment department; this can include but is not limited to new furniture requests for clients & other staff members, furniture placements & movement, new signage, & ordering new office supplies. This includes traveling to ALL other Mountainside locations – larger projects will require frequent traveling.
- Assist in event planning such as Family Day, Best in Class and Holiday decoration and Photo Shoots as needed. This includes the setting up and breaking down events/projects.
- Ensure in opening new programs/locations the standards are maintained, traveling when necessary.
- Report when furniture, art, decoration, and related objects should be replaced or when are not following established parameters.
- Analyze and resolve assignments to ensure timely completion of projects.
Qualifications:
- High School diploma required. Bachelor’s Degree in related field preferred along with quality assurance experience.
- Education/experience with visual merchandising, hospitality, guest services or retail.
- Strong attention to detail with track record of providing exceptional customer service.
- Ability to lift/move furniture, fixtures, and equipment.
Compensation:
The rate of pay for this position is $19.00 - $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Benefits:
- Comprehensive benefit package
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
About Mountainside:
Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.
Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
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