Alumni Outreach Coordinator
Canaan, CT
About the Position:
Work closely with the Alumni Department Manager & Alumni Department to assist with building and strengthening connections with Alumni, promoting the alumni program to current clients.
Schedule:
Monday through Friday, 8:30 am - 4:30 pm. Weekend and evening events required with travel in the Northeast*
Your Role:
- Assist in building and strengthening connections with alumni who attend events and workshops by working with Alumni Relations Manager at networking opportunities.
- Assists with all special event planning and coordination in conjunction with the Alumni department.
- Coordination of re-occurring events and gatherings: determining the location and logistical details in consult with the Manager and alumni department.
- Responsible for promoting the alumni program to clients currently in treatment; running groups as needed.
- Maintain contact with alumni through telephone calls, emails, and text messages.
- Spearhead virtual support meetings, metrics, and staffing coordination when relates to the Alumni Department
- Promoting alumni services and planning events in coordination with Mountainside’s outpatient locations; Building connections with current clients and collaborating staff.
- Responsible for tracking any alumni changes in appropriate database.
- Gather information surrounding the recovery process of each alumni.
- Ensure all aspects of contact with alumni are documented through the appropriate software.
- Keep the Alumni department fully apprised of alumni progress and report any concerns.
- Help recruit speakers for Alumni Share Night and content for the newsletter
- Responsible for aiding in the growth of the Alumni Ambassador Program by recruiting new Ambassadors.
- Keeps all Ambassador Information up to date and accurate to ensure that Ambassadors meet the required criteria.
- Work in concert with Admissions, Recovery Support, and Continuing Care to provide support to all alumni.
- Embrace and grow the Alumni Ambassador program keeping engagement through Mountainside influencers.
- Maximize local digital presence through reviews and resources during and post events.
- Ensure department files, folders and processes including Standard Operating Procedure remain updated during the everchanging landscape of Alumni Relations
- Perform other related duties and responsibilities as assigned, including special projects.
- Comply with all federal, state, and accreditation regulatory requirements.
Qualifications:
- High School Diploma or GED equivalent.
- Or associate degree in human services or similar field
- Experience in the addiction treatment field preferred
Skills and Abilities:
- Computer Skills: Microsoft Office required, experience with Salesforce and/or Eventbrite preferred, competence in software applications such as Microsoft Office suite, Adobe, and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.
- Ability to work both independently and collaboratively as necessary.
- Awareness and sensitivity to addiction, socioeconomics, and strong cultural competency.
- Strong oral and written communication, as well as excellent organizational and time management skills.
- Excellent interpersonal skills and ability to handle challenging personalities and sensitive situations.
- Excellent organizational skills and the ability to multi-task
- Strong phone presence, with the ability to communicate clearly, compassionately, and confidently in difficult situations.
- Ability to work weekends and evenings, as well as flexible of a varying schedule.
- Physically able to participate in workshops that require physical stamina and lifting
Knowledge and Experience:
- Experience working as an assistant or personally assisting in event planning and coordination.
- Working understanding of ethical boundaries, HIPPA, and client confidentiality rights.
- Demonstrated ability to utilize problem-solving skills to achieve successful outcomes.
- Experience with Twelve-Step, and/or Refuge Recovery programs, whether personal and professional preferred.
Compensation:
The base rate of pay for this position is $23.00 to $30.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Benefits:
- Comprehensive benefit package
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
- *Travel reimbursement included for travel related to alumni events
About Mountainside:
Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.
Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
