We’re looking for an experienced FinCrime Team Leader (we call them "Squad Captains" here) to lead a team of FinCrime Seniors and Financial Crime Customer Ops (COps) at Monzo, we have a fresh approach to challenges and our teams are likely to be more diverse than those you have led or worked in before.
Your "Squad" will consist of around 16 experienced FinCrime Seniors and COps working on some of our most critical FinCrime tasks including Training, QA, process improvement and complex investigations and tasks. As a Senior Squad Captain, you will work closely with the operational leadership team, leaning heavily upon your extensive FinCrime experience to input into the decision making process.  You will manage each of your squad member’s personal and professional development, listening, guiding them through hard times and celebrating their successes. You will hold weekly meetings with your Squad members (as individuals and as a group) to ensure optimum performance and take a leading role with other FinCrime Squad Captains to ensure that best practice is shared.
Every day you’ll spend your time:
  • Working with your fellow Squad Captains, sharing your expertise and experience with the group
  • Working with FinCrime operational leadership, your insight guiding the decision making process
  • Coaching and supporting your team of experienced FinCrime Seniors and COps
  • Guiding your team members to solve difficult challenges and empowering them to build their knowledge around the most complex issues
  • Managing performance by giving sometimes difficult feedback and helping your squad members to improve and learn
  • Motivating your squad, particularly through challenging periods
  • Ensuring everyone in your squad feels they have a voice
You should apply if:
  • You're an experienced FinCrime Team Leader / Manager
  • You have a broad FinCrime knowledge. It's likely you have an appropriate FinCrime qualification
  • You can draw upon and articulate previous FinCrime experiences both in and outside of your direct area of control (what's worked well and what's worked not so well)
  • You have an empathetic and developmental leadership style and a track record of developing people
  • You are very hands-on and solve problems when you spot them
  • You are comfortable moving fast and in control
  • You have experience hiring, and developing a high performing and knowledgable team
  • Ideally you have retail banking experience
Interview process:
The interview process will consist of a call with the hiring team, a task and a set of face-to-face interviews.

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