We’re looking for a motivational, people person with a strategic mind to join our Learning & Development team at Monzo.

This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re focused on our end goal of helping a billion customers across the world manage their money. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.

Reporting to our Head of Learning & Development, you’ll support them in the delivery of the overall L&D strategy, providing internal product training.

As part of your role, you will:

  • Take strategic ownership of product training - initially within Customer Operations (COps)
  • Work with the Head of L&D to design and execute scalable management and leadership training
  • Carry out training needs analysis across the business and make recommendations based on your findings
  • Design and deliver product-related skills training
  • Run and own wider learning & development projects
  • Help our Head of L&D to scale the offering across the business as we grow
  • Use a variety of learning methodologies, techniques, concepts, learning tools & practices to ensure the maximum effectiveness of the learning

You should apply if:

  • You’ve got significant experience in a similar role, particularly designing and executing management and leadership training
  • You’ve got a background in organisational development (would be a bonus)
  • You have strong project management and communication skills
  • You’re experienced designing and working with e-learning platforms
  • You have an open mind, enjoy transparency and think outside the box
  • You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small
  • What we’re doing at Monzo excites you!

Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers). 

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