Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The part-time Marketing Brand Ambassador is responsible for creating positive brand experiences and connections throughout the DMV community by delivering exceptional fan experiences on game days and positively engaging prospective fans at community events.

Are you upbeat, friendly, outgoing, and passionate about DC culture and helping the Mystics grow their fan base? We'd love to hear from you!

Responsibilities:

  • Work with Fan Experience Manager to deliver an exceptional driveway-to-driveway experience for fans attending Mystics home games.
  • Help bring theme nights to life for fans in-arena and at auxiliary site locations. Ensure proper execution of pre-game and post-game fan activations while delivering outstanding customer service to Mystics guests. Assist with set up, operation, and dismantling of theme night activation areas.
  • Help identify and engage prospect fans at local Mystics Fan Development and community events. Engage in Mystics brand storytelling at large scale community events, promote special offers, drive lead generation, and assist with execution of WNBA league initiatives in the Mystics market territory.
  • Ensure Mystics Marketing game day preparations and operations run smoothly, including setup and teardown of marketing signage, the arena concourse area, hospitality spaces, and auxiliary fan spaces.
  • Distribute giveaway items, facilitate on-site promotions, and engage in positive interactions with fans.
  • Ensure a positive and exceptional fan experience at games through friendly interactions, proactive engagement, and in-depth knowledge of game and venue procedures.
  • Assist with creating game day memories through mascot visits, surprise and delights moments, etc.
  • Maintain a professional appearance, upbeat demeanor, and focus on collaboration.
  • Maintain the cleanliness and organization of the marketing and promotions storage areas.
  • Assist Fan Development with grassroots initiative and community-based marketing that includes setup and tear down of Mystics table/booth activations at large scale community events, and implement smaller community-based awareness marketing, including ‘guerrilla’ marketing like street decals, postering, schedule tear pads, etc.
  • Other duties as assigned.

Minimum Qualifications:

  • Minimum 18 years of age with a valid drivers’ license.
  • Access to reliable transportation.
  • Flexibility to work evenings and weekends as Washington Mystics game schedule dictates.
  • Availability to work beginning May 2024-October 2024 (WNBA season), including at least 80% of home games during the 2024 Washington Mystics season (May - September) and a minimum of 2-3 community events per month.
  • Organized and able to prioritize work and problem solve in a dynamic, fast-paced environment.
  • Customer-service oriented, hardworking, collaborative teammate who is detail and results driven.
  • Ability to regularly stand, sit, walk, reach, stoop, kneel, crouch or crawl, and communicate effectively with others.
  • Ability to lift and carry up to 50 pounds.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to think creatively and propose creative solutions.
  • Effective verbal and interpersonal communications with internal and external customers.
  • Excellent customer service skills and positive demeanor.
  • Eagerness to learn.
  • Experience working in sports or with a marketing street team a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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