Monocl’s mission is to connect all stakeholders in life sciences and healthcare through software - thereby enabling our customers to target and engage the right opinion leaders, medical experts, and customers anywhere in the world. We are guided by a strong vertical focus on life sciences and healthcare, combined with a relentless drive to address great customer challenges. We truly believe that software eats the world.

Our expansion has created the need for an energetic and motivated Customer Success Manager to join the Monocl Customer Experience Team.

Monocl, a Definitive Healthcare company is a rapidly growing SaaS business focused on life sciences and healthcare. You will have the chance to work closely with our customers and make a difference where it truly matters. Do you have a background in life science with a passion for delivering service at the highest level? Then we would love to get to know you better!

Your Challenge: 

As a Customer Success Manager, you will work closely with our diverse customer portfolio, which includes many of the top companies in the pharmaceutical and life sciences industries. You will deliver world-class service and build close customer relationships to ensure that each user is comfortable working with the Monocl platform.

Here are some things you’ll tackle:

  • Execute remote onboarding sessions, perform training, and provide deep insights in how to best utilize the Monocl platform to empower our customers and help them achieve their challenging business objectives and renew their licenses.
  • Utilize your biotechnical, biomedical or medicinal educational background to handle challenging questions from our diverse user base.
  • Work in cutting-edge customer success platforms and apply best practice methodologies to educate and provide strategic advice to our users and business accounts.
  • Work closely with members of our talented field-based salesforce.

What you’ll need:

You need to have a genuine passion for not only the life science industry, but also in delivering world class service and building lasting customer relationships. You thrive working independently and with colleagues in smaller teams where you will be responsible for your own portfolio whilst always assuring the team is succeeding as well. You have a proven background of delivering on your deadlines and you are willing to walk the extra mile in ensuring our customers get the best service possible.

  • Bachelor or Master’s degree with focus on biology, chemistry, biomedicine, biotechnology, pharmaceutical or similar educational background.
  • 2+ years of customer success experience, preferably with a healthcare or SaaS product
  • Service-minded, patient and supportive personality.
  • Excellent oral and written communication skills.
  • Sophisticated general computer skills
  • Additional language skills and past experience of customer success platforms are preferred.

Why we love Monocl, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match


How do I apply? 

This position will remain open as long as this ad remains on our website. We continuously look through applications. The applicants that best match our requirements will be contacted for a phone interview before a follow-up interview with the hiring manager, a case test and a final executive interview. For questions (not applications) regarding the role, feel free to contact our Talent Acquisition Manager, Arsaman Bahrami, at arsaman.bahrami@monocl.com.

 

Privacy 
Your privacy is important to us. Please review Monocl's Candidate Privacy Notice which tells you how we use and process your personal information

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Monocl - a Definitive Healthcare company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.