Everyday is a trip, your adventure starts here.
Come fly with us!
We are looking for experienced travel agents to join our escalations team in the goal of providing top notch customer service. You will be responsible for dealing directly with our clients and third party in an effort to solve complex issues with unhappy customers.
A DAY IN THE LIFE:
- Provide support to our partners overseas (email and phone)
- Problem solve to ensure that customer cases are resolved efficiently
- Provide exceptional customer service
- Document all case information
TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED:
- Previous experience within the travel industry (specifically flights) or a degree from a travel school
- To have dealt with complex cases that were time sensitive
- Familiarity with a GDS (Apollo, Amadeus, Sabre)
- Excellent communication skills in English & French (oral)
- Problem solving skills
- To be customer oriented
We are a group of passionate people who work hard and move quickly in the goal of redefining the flight shopping experience for the entire world. We get high off seeing progress and we strive to be the best at what we do. Why just have a job when you can be a part of something bigger?
CHECK US OUT!
Visit http://momentumtravel.com/ to learn more about us!
If you know someone who could fit this job description, check out our REFERRAL PROGRAM