About MOLOCO

Moloco is a machine learning company that enables businesses to unleash the power of their own data for fast, sustainable growth and performance through the advertising ecosystem. Our technology is best-in-class as we received the SMARTIES X silver award for Machine Learning and AI and were named the Cross-Industry Winner for Google Cloud Customer Awards. Moloco is in hyper-growth mode, ranked #91 among Deloitte’s 2021 Fast 500, and recently certified by 91% of the company via Great Places to Work. There isn’t a better time to join this innovative team in our Silicon Valley HQ or our offices in San Francisco, Seattle, London, Seoul, Singapore, China, and Tokyo. 

The Technical Account Manager at Moloco is responsible for supporting and growing Moloco Cloud partners from a technical perspective. This role serves as the main technical point of contact for Moloco’s clients as well as our Sales, Account Management, Product, Engineering, and Operations/Data Science Teams.

 

Responsibilities

  • As a technical expert in Business Org., you will understand the Moloco Cloud Platform and its underlying or related technologies to successfully support the clients’ technical requirements.
  • Be a Go-to-person for the Business team from a technical perspective, you will work closely with our Sales Directors and Account Managers. Leveraging your product & technical expertise, you should solve product/technical issues by yourself or with required support from our engineering or partner engineering, in order to ensure Business teams and Moloco achieve our revenue growth objectives.
  • As a communicator between client and internal product/engineering, you will manage the technical relationship/communication and effectively represent common client technical needs internally, product requirements, technical troubleshooting and facilitate escalations to various teams (product, engineering etc.)

 

Day-to-day tasks

  • Maintain a broad technical understanding of the Moloco Cloud Platform and ad-tech ecosystem
  • Solve client problems using a variety of analytical and technical tools
  • Evangelize new products & features, and assist clients in the adoption of these features to ensure their long-term success 
  • Drive product development by presenting client feedback to product teams 
  • Produce technical documentation & guidance to address common technical challenges for our partners

 

Minimum Qualifications

  • 3-5 years experience as a Technical Account Manager, Pre-sales Technical Consultant, Sales Engineer, Technical Support Engineer or Software Engineer.
  • Deep understanding of mobile technology stacks, MMP’s and programmatic space
  • Experience building relationships, leading cross-functional teams
  • Client-facing experience and comfort

 

Preferred Qualifications

  • Experience with the Online Advertising Industry, mobile ad-networks and ad-serving.
  • BA/BS in Computer Science or equivalent degree/experience
  • Experience with SDKs, iOS and/or Android Apps

 

What You'll Need to Succeed

  • Strong interpersonal skills necessary to interact with clients, management, and peers.
  • Consultative and analytical approach with focus on building partnerships internally and externally
  • Strong technical aptitude with the ability to rapidly learn new technologies
  • Excellent communication skills, able to break down complicated issues into simple narratives.
  • Experience working closely with both technical and business teams.
  • Strong ownership mentality and a curious approach to problem solving
  • Make timely and sound decisions regarding complex issues, ensuring broad understanding of the rationale and implications
  • Growth-minded to thrive in a startup environment
  • Positive outlook, enthusiasm, and strong internal drive
  • Excellent organization, program/project management, time management, and communication skills
  • Take ownership of problems, work autonomously to ensure resolution
  • Support and champion implementation of large-scale change

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